Summary: I have owned this unit for a year and a half, and I love it. I use the microwave/convection oven a lot, more than the large oven, and I think it is the best unit I have ever used. Everything turns out perfect. The larger oven is equally incredible.
Customer service for kitchenaid sucks. I hate when customer service does not have ...
Genevieve Borges, Amazon
15 May 2015
Summary: Customer service for kitchenaid sucks. I hate when customer service does not have a clue on the appliance. They should have a trained professional around for queries they cannot answer. I'm not sure if this is an issue, but in bake mode I have the fan running constantly.
This microwave doesn't have an interior light, a significant ...
TRISH MURPHY, Amazon
4 November 2014
Summary: This microwave doesn't have an interior light, a significant design oversight since food routinely can burn or over-boil in a microwave within seconds. The convection heating element may supply some light to the interior when in use, but there's no light when the door opens, either.
Summary: Honestly, I am more disappointed in the customer service. Our unit stopped working March 15, 2014 after purchasing in late August of 2013. Today is April 15, 2014 and there is still no resolution.
Summary: Oven preheats very slowly, e.g 30+ minutes and still can't get to 400. Have to turn it off, and turn it on again. Microwave sometimes doesn't heat and light doesn't come on. Microwave sometimes leaves 1 second left on timer. Pretty poor overall.
Looks great, but has some quality and functional issues
D. C Smith, Amazon
24 February 2014
Summary: The Good: * Great looking unit * Love the large oven and huge glass window and glide-out rack * Cooks very evenly * Microwave has some neat features and appears to function as a legitimate second oven The Bad: * Microwave fan continues to run after cooking is complete, very annoying.