Summary: Don't purchase. It is a "throwaway" model according to parts. Once the magnetron goes, it cannot be replaced. My unit was purchased late 2012. I built it in with the pricey trim kit, now I have to figure out how to replace it with something that fits in the space. Ugh! really...
Flimsy door latches causing problems for microwave to come on
Elaine in Alpharetta, Amazon
25 March 2015
Summary: This microwave came with my new house in 2013; within a week the microwave wouldn't come on. It was still under warranty so a repairman came out to fix it, turned out the door needed adjustment for the flimsy plastic latches to make contact with mechanism to turn microwave on.
A big fat zero! Parts Availability and Customer Service/Outsourced parts distribution!
Stanley Roberts, Amazon
17 March 2015
Summary: If I could give this item a zero I would! I built a new house and foolishly picked the upgraded appliances. The initially installed microwave lasted 14 months....(Warranty expired after 12 and you guessed it, Kitchen aid would not honor the warranty!!!
Summary: After 18 months the door mechanism broke and NO parts are available. It was a simple plastic wear item but kitchen aid wants you to spend a bunch of money and buy another microwave from them but for me it is time to try a new brand!
Do Not Purchase This Microwave.....unless you like wasting money
5 January 2015
Summary: This microwave stopped heating 12 months and 7 days. KitchenAid's warranty is 1 yr. I called KitchenAid and they said your warranty expired 7 days ago we can not help you and hung up without any explanation.
Microwave not working and one must wait 10 days for them to even review it!!!!!
L. Lawson, Amazon
4 December 2014
Summary: We bought this in July 2014 and it's now December and it's having issues. As others have mentioned, we have the issue of it not turning off when the door is shut. Off to call customer service and hopefully get a replacement.