Flimsy door latches causing problems for microwave to come on
Elaine in Alpharetta, Amazon
5 days ago
Summary: This microwave came with my new house in 2013; within a week the microwave wouldn't come on. It was still under warranty so a repairman came out to fix it, turned out the door needed adjustment for the flimsy plastic latches to make contact with mechanism to turn microwave on. No further problem until January 2015 when in order to have the microwave come on, I had to hit the door hard with my fist.
A big fat zero! Parts Availability and Customer Service/Outsourced parts distribution!
Stanley Roberts, Amazon
2 weeks ago
Summary: If I could give this item a zero I would! I built a new house and foolishly picked the upgraded appliances. The initially installed microwave lasted 14 months....(Warranty expired after 12 and you guessed it, Kitchen aid would not honor the warranty!!!) Had to order a new one since I bought the double oven and this as a set... The oven fan broke after 15 months!!!. So back to the 2nd new microwave... The turn table plate cracked during use, (did not drop it!!!
Summary: After 18 months the door mechanism broke and NO parts are available. It was a simple plastic wear item but kitchen aid wants you to spend a bunch of money and buy another microwave from them but for me it is time to try a new brand! After purchasing 9+ kitchen aid appliances over the last 5 years for 2 houses i will be giving my business to another brand going forward.
Excerpt: Purchased as part of full appliance replacement ... All KitchenAid, so this was to match, plus the rebates offered gave us this for little money. List price if high even FO a stainless microwave. Looks good and does the job.
Do Not Purchase This Microwave.....unless you like wasting money
5 January 2015
Summary: This microwave stopped heating 12 months and 7 days. KitchenAid's warranty is 1 yr. I called KitchenAid and they said your warranty expired 7 days ago we can not help you and hung up without any explanation. I have asked several of my friends if there microwave has ever gone out and I get strange looks from them. I tell them mine just did after a year. I've had 2 microwaves in my life and none have ever failed except this one.
Microwave not working and one must wait 10 days for them to even review it!!!!!
L. Lawson, Amazon
4 December 2014
Summary: We bought this in July 2014 and it's now December and it's having issues. As others have mentioned, we have the issue of it not turning off when the door is shut. Off to call customer service and hopefully get a replacement.