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Kitchenaid-kcms1555sss.968212
7.7 out of 10

KitchenAid KCMS1555SSS

KitchenAid KCMS1555SSS This product is a product manufactur Read more

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Reviews and Problems with KitchenAid KCMS1555SSS

Showing 1-10 of 15
Overall 2
2.0

Not reliable for the long-term!

R. Carter "Happy Mom", Amazon
30 August 2013
  • Summary: We bought this microwave 14 months ago, and it has already completely stopped working! We could not even get the display lights to work. The repairman said it was going to be $195 to get the circuit board and to cover his fees for driving out here - NO THANKS! We are looking for another microwave! (And, the reviewer talking about his burnt popcorn is correct. It was too hot for ours, too, if we did not adjust the power level.
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Overall 2
2.0

Do Not Buy This Product

john negron, Amazon
13 June 2013
  • Summary: I bought this kitchen aid built in - aesthetically pleasing, have had 4 repair jobs in 2 yrs, and am currently shopping for a new one.
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Overall 2
2.0

poor product and poor customer service

pepperboy, Amazon
26 September 2012
  • Summary: We purchased this item in July of 2011. Just over one year later in September of 2012 (out of warranty by the way) we started experiencing issues with the unit just turning itself off even though it was not yet finished cooking. You have to hit the start button again maybe two to three times before the cooking was complete. A telephone call to Kitchen Aid/Whirlpool was a joke. The customer rep. said we should have purchased an extended warranty.
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Overall 10
10

kitchenAide built in microwave

Richard Rothberger, Amazon
26 September 2012
  • Summary: Pleased that you carried this discontinued model. It's the only unit that works with my built in space. I was happy to receive it. In good shape. Took only 10 minutes to install,and take out the old microwave.
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Overall 10
10

just what mom wanted

cac8, Amazon
3 September 2012
  • Summary: My mother (age 85) had an older KitchenAid that finally died. She needed a new one that would be easy for her to learn to use. This one has basically the same buttons and works the same way, so it was perfect. Arrived quickly and in good condition. Mom is VERY happy!
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Overall 2
2.0

Quit working after two months.

D. Jones "D Jones", Amazon
22 June 2012
  • Summary: Quit working after two months. The Amazon store front would not take it back. I called Kitchen Aid and they are sending a repair person to look at it. Also door did not open very well. I bought for a repacement. Not built as well as the previous. I would not recommend.
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Overall 2
2.0

The worst customer and microwave ever!

K. Mertz, Amazon
23 April 2012
  • Summary: Bought this microwave 2/2011. Quit working in 8/2011. The item had a 1-Year warranty so I proceeded to have it fixed. Have had I believe EVERY electrical part replaced and the service repairman out 9 times trying to fix it!! Not lying to you folks! Customer service will not even consider replacing...STAY AWAY FROM KitchenAid!! As of today 4/23/2012 it is still not working!!
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Overall 2
2.0

Repair Prone

Bob E. "gadget nut", Amazon
17 March 2012
  • Summary: I've owned this Kitchenaid microwave for about 2 years and use it very lightly (about 1x per week). It's needed repairs twice already related to the keypad controls and electronics (bad switches). In the case of the bad switch, the microwave froze during operation and would only turn off if the door was opened. The first repair was covered under warranty and the 2nd repair required a service call and switch replacement costing me over $160.
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Overall 8
8.0

KitchenAid Microwave Model KCMS1555SSS

Francis Butts, Amazon
5 January 2012
  • Summary: After some "internet" shopping we purchased our microwave oven and trim kit from Loews. The associate worked with the dimensions of our cut-out to confirm our choice of microwaves. We waited just short of 3 weeks for delivery. The microwave was fairly well packed but still arrived with a small "ding" in the door. Unbelievably, the glass turntable was packed in a recessed area of foam at the very top of the box.
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Overall 2
2.0

Beware if you need Customer Service Extremely Poor

taichi, Amazon
22 October 2011
  • Summary: I have a Microwave similar to this one. The bottom inside underneath the glass plate is rusting. I called Customer service. I was told its out of warranty,and That I probably left food in there to cause the rust. How RUDE, Unprofessional and UNTRUE!! I was told to stop using it because now radiation is leaking out.I chatted online with another representative of Kitchenaid. I was told even though there is rust inside its fine and ok to use.
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