Summary: Hadn't even used the slide-out oven drawer of this Microwave a dozen times over the past four months when the drawer door literally fell off as a result of the plastic inside frame screw holes breaking (part # AGM36400001). A replacement part costs $35.00 to have it shipped to me to fix it. There's no telling what will break on it after this, so instead of giving Sears/Kenmore any more of my hard-earned money, I will put that money towards a new NON-KENMORE microwave.
Summary: Was given this microwave three years ago as a gift. It just stopped working one day and after talking to customer service they made it very clear that even if they sell a customer a defective product it's the customer's problem. Will never buy anything from Kenmore again.
Summary: We have hardly had this microwave for any time (our old one lasted over twenty years), and this one is already having problems. It will suddenly come on and run when you open the microwave door!!! without any warning that it is suddenly going to turn on!! Sears refused to replace it and basically just said "too bad so sad for you".. We will not be buying anymore "Sears Kenmore" products... Ever.
Summary: Didn't last a year. Turntable quit turning and soon it started to smell like it was burning. I have had 2 microwaves in my lifetime. They were not kenmore and lasted 15-20yrs. I will never purchase another kenmore microwave! Looked nice and had alot of features but did not work well. Very disappointed! I would not recommend this microwave to anyone.