Wonderful product, lousy GE service not standing behind product
Manhattan Libra girl, Amazon
9 October 2013
Summary: Bought this Over-the-range microwave for its numerous functions including baking facility and rapid cooking feature. At first it was terrific and did more than I ever anticipated. It is in a second home, and does not sustain heavy use. Things started failing in a few years; had to pay over $100 for a service call to replace a light bulb costing $7 inaccessible to the consumer.
Summary: Absolutely, positively do not order this item from Amazon. I never thought I would write those words as a loyal Amazon Prime member. This by far has been a terrible experience, the unit comes completely damaged and I am convinced these have been sent back and just fulfilled again for someone else's order. Here's the story: We ordered one and it was delivered next day. Box had some wear but nothing alarming.
Cost $900 and died completely in less than 2 years.
Kevin of Orlando, Amazon
18 April 2013
Summary: We loved this microwave at first. Soon after it was installed it started acting strange. We unplugged it and plugged it back in that seemed to resolve the issue. Now at 1.5 years it is completely dead. GE said only 1 year warranty good luck with it. Will not buy from GE again.
Summary: We replaced a 18 year old unit that had convection with this unit. It's been fun exploring all the different things that can be done by this unit. If nothing else it's ability to re-heat a platter of leftovers is amazing. I also had a situation where, just as we we're about to sit down for dinner with a couple of steaks, a friend showed up unexpectedly for dinner.
Summary: For the last 6 years this oven has been great, it does microwaving, convection, and a combination of both that eliminates heating up time. The only additional costs have been filters and light bulbs (both of which are expensive). But overall a really good product. It could use a bit more punch on the exhaust.
Summary: This oven was purchased as part of a kitchen make-over. It has quickly become the go-to appliance in our new kitchen. It cooks everything from a pizza to ribeye steak and does a great job. There are hundreds of presets and so far they all work wonderfully. Great item!
Disappointed -- with GE Profile series expected something better
29 December 2012
Summary: This is the 3rd over-the-range microwave oven that I have owned -- and the worst. Loved the Kitchen-aide one I bought years ago for my house and I Loved the Whirlpool one I put in my vacation home in the Cayman Islands. The townhouse I bought recently had this one already installed. I have a few complaints. Although it is not that old, the metal part/trim on the bottom of the door has come loose, we push it back in, but the next day, it's loose again.
Summary: I had this installed today. Very complex - still studying the manuals. But I want to comment right away on the most basic function of a typical microwave: setting the cooking time - you might want to warm something for just 10 seconds or 20 seconds or 25 seconds - whatever works for what you are cooking or warming up. Well, as basic as that is, none of those settings are possible on this oven. Rather than have a keypad, it has a dial, that advances 15 seconds at a shot.