Summary: I have owned this microwave for 2 years and it has already failed (even with infrequent use). Appears to be a defective control panel. I have no desire to invest any more money in this thing and will likely just throw away and buy another brand. Sadly, this has been my experience with GE stuff.
Summary: When we purchased our house in 2005 we brought all new GE appliances for our kitchen. I have this microwave with a stainless steel look. Found out after the fact that none of the GE appliances we purchased were actually stainless steel they just looked like it. Which partly explains why we have had so much trouble with them. Poorly made. The same as a previous customer and it was burnt out by 2012.
Summary: I purchased my microwave when I redid my kitchen in 2005. It went out completely in early 2012. It quit heating and made a burning smell. I called GE and they said it was $99.00 for a service call, but would likely be expensive to fix. Because it was so expensive for a "microwave" I haven't yet replaced it. Most models out there are only 30 inches and do not fit the space, but I am reluctant to spend another $850.00 to replace it so soon. It should have lasted longer.
Summary: I own the slighty older version of this microwave. I agree 100% with the other individual who rated this microwave one star. One week out of warranty, the vent door on the front of this product broke. GE wouldn't honor the warranty and I made a mental note not to buy another GE product. Yesterday the magnatron went out. The unit is 7 years old. We have microwaves far older than that in the house that have never broken. I think this product overall is cheep/poor.
Summary: After first use, it stopped heating and the magnetron had to be replaced. Then within the 5 year warranty period, it stopped heating again and the magnetron needed to be replaced again. During the $89.95 service call, fuses were blown and the tech called for help and found that the transformer was bad too. The estimated repair cost was $450. We decided to buy a different brand. The unit failed twice in less than 5 years and is too costly to repair.
Summary: The microwave came with the house and we had it for about 5 years. GE has come out to repair it 3 times. This last last time, the heater went off. The repair guy told us it'll cost over $400 to repair plus $200 to replace the control panel. His advise is to get a new one and that will be $90 please.
Summary: This my 2nd one and the heating element went out again, not worth the repair, less costs to purchase a brand new brand. All my GE appliances have broken within 4 years and I've slowly been replacing with other less costly brands. GE is not worth the inconvenience and COSTS!
Summary: Have had this microwave for just over four years. Suddenly just stopped heating. Have had a repairman look at it and apparently we have a bad magnetron tube. Now I can spend $250 to fix it or $800 for a new one. Easy decision but there are a lot of microwaves that I could buy new for less than the cost to repair this one. It is very nice and we'll probably spend the $ to repair it but I have other places I would like to spend $250.
Summary: I've been very happy with this microwave. Purchased it in April, 2005, and it has worked well despite 2 problems: the interior light just burned out and I had to have one part replaced during this time. I am going to buy this microwave again when the time comes.