Summary: I had the same problem as everyone else, looks great, works great, then boom, two years and it goes bust. This is ridiculous. I have owned two cheap models that lasted over ten years, maybe more as I sold the homes they were in. How can a $600 microwave not have a better warranty or last a decent number of years? Bosch has agreed to pay for parts, but not labor. I'm still going to be out more than $150 in labor as the first of the parts replacement didn't fix it.
Summary: Like others, our current Bosch microwave only lasted about two years (we just moved into the home but have docs showing installed spring 2011). We had a Bosch micro in previous home and were not happy with it eother. Anyone know of another mfg's microwave that will fit in same space?
Summary: Another disappointed buyer. We have owned ours for 1 1/2 years, and it just QUIT. The microwave in the garage still works after 20 years, go figure. You would think Bosch would step up to the plate to show they care about their reputation...
Summary: My 3 year old Bosch Microwave just croaked today. It runs for 10 seconds, then shuts off. Very disturbing that all of the other reviewers describe similar early failure of this top of the line appliance. I guess it's not so top of the line as we all thought. Also troubling is that Bosch does not seem to be very customer friendly even when they have a real quality problem here. Anyone have any suggestions to get this thing fixed under warranty?
Summary: Purchased for a complete kitchen renovation. Lasted 18 months and died. Faulty magnetron tube and inverter board. Costs more than a new microwave to repair. Most regrettable purchase I have in my kitchen. Will never buy Bosch again.
Summary: Same story, magnatron failed after about 1 yr 3 mo. However, to Bosch's credit, they repaired it free of charge even though the warranty was technically expired. The Bosch repair guy made a housecall and was really good. He told me that the Mags on these Microwaves do indeed have a problem but the replacement mags are now of better quality. Been about 2 years total now and no problems since. One star for the microwave, but a bonus star for good customer service.
Summary: As everyone else has written, the microwave is quality until it breaks down. Mine just broke down at exactly two years after I bought it. It cost as much to repair as to buy a new one. We should all file a class action suit against bosch for such a devious planned obsolescence. addendum: This microwave is garbage. Bosch makes you spend $$$ for the alleged quality. It's quality is simply not there.
Summary: Looks great but only lasted a couple of years. Runs 20 sec then shuts off no heat. Prior to this the latch was getting stuck were u had to pry the door open with a screwdriver. Wish I'd bought something better for 1/2 the price. If there were 0 stars I'd give it that on a good day.