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Steelseries-sensei.33570142
9.2 out of 10

SteelSeries Sensei

GUILD WARS 2 GAMING HEADSET - The all-powerful Elder Dragons h Read more

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Reviews and Problems with SteelSeries Sensei

Showing 1-10 of 36
Overall 2
2.0

Dead in a year

Cody T., Newegg
4 weeks ago
  • Pros: Good mouse til it started to malfunction.
  • Cons: Mouse lasted about a year before it started to malfunction. Only way to make it work when it stops working is to un-plug and re-plug the usb connection or slam the mouse down...
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Overall 2
2.0

the driver doesn't work at all.

Feng Li, Amazon
13 December 2014
  • Summary: This mice's driver is not signed correctly to run on Windows 7. It a basic software issue and blocks you use it on Windows 7, I don't how this may happen on their most expensive mouse. Poor sense of quality for SteelSeries. They simply didn't test before start to sell.
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Overall 2
2.0

Beware of big promises

Mrs. J., Newegg
2 December 2014
  • Pros: Easy to set up. The software works On board memory if the product description is to be believed.
  • Cons: So just got my RMA back from SteelSeries after a month and the supposed brand new mouse is still having the tracking problems. I have never had such spotty behavior from a wireless device. It will be working great and then slow down stopping and stuttering. SteelSeries will give nothing but canned responses to support and at this point I have a $150 lemon. I left a similar review on Amazone which is where I purchased this device. The only other thing I can say is don'...
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Overall 2
2.0

Buggy Software make this unusable.

Fred, Amazon
27 November 2014
  • Summary: Buggy Software makes this unusable; except possibly as the most expensive "basic mouse functions only" mouse out there. The software was downloaded successfully but will not load successfully; trying to update the Engine software gives an error, "Cannot open bootloader device". The other, actual mouse software doesn't work at all. All other peripherals work fine on my computer, two other mice work fine; this one will not load.
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Overall 2
2.0

Waste of time and money

K. Quist, Amazon
11 November 2014
  • Summary: Terrible. Just received my RMA mouse from Steel Series after a month of waiting and it is having the exact same tracking problems. Works fine for awhile then starts to jitter and stop. Others have said on various forums that the laser eye used is crap and now I believe it. Poor product. Sub-par costumer service. Extremely disappointing.
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Overall 2
2.0

You don't always get what you pay for.

dschlicks, Amazon
10 August 2014
  • Summary: I went out on a limb buying this mouse, and boy do I regret it now. The mouse weighs next to nothing, which only amplifies the shoddy build quality. The software is useless beyond the ability to set the color of the lights on the mouse, which in and of itself, is also a useless "gee whiz" feature. This has to be the biggest sham currently going in computer mice, and I'm exceedingly embarrassed that I fell for it.
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Overall 2
2.0
Value for money 2
2.0

User Review

Heu321, Walmart
5 May 2014
  • Summary: I rma'ed my sensei about a month ago.. I'm now asking for a tracking number or any update about it, but they reply soo slow. Im a little bit upset, I thought they were better vs razer/other company. I was wrong. I bought most of my gaming peripherals to them and I think i might have made a very big mistake. They have good products, but aftersales is bad. I just wanted to warn you guys or anyone buying from them about their after sales support.
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Overall 2
2.0
Value for money 2
2.0

User Review

Heu321, Walmart
5 May 2014
  • Summary: I rma'ed my sensei about a month ago.. I'm now asking for a tracking number or any update about it, but they reply soo slow. Im a little bit upset, I thought they were better vs razer/other company. I was wrong. I bought most of my gaming peripherals to them and I think i might have made a very big mistake. They have good products, but aftersales is bad. I just wanted to warn you guys or anyone buying from them about their after sales support.
  • Read full review
Overall 2
2.0

Charging Station Turns off Periodically

Jerry, Amazon
30 April 2014
  • Summary: My first Sensei Wireless had this problem, where the charging station turns off periodically and I have to turn my mouse on and off for it to reconnect. This second mouse has the SAME problem. I know it's not my computer because it happens to multiple computers.
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Overall 2
2.0

Extremely buggy, here's my experience thus far including entire "support" history with Steel Series (Updated Yet Again)

vincent tuminello, Amazon
18 April 2014
  • Summary: Update: I gave it a month, the mouse is unpairing 2-3 times a day. Just now I attempted to open the StealSeries 3 engine and all it does is sit in my taskbar. Restarting doesn't fix it. So now I have to uninstall and reinstall the software for the fourth or fifth time losing all of my settings in the process. I am really good at setting it up now as I have to uninstall the software at least once every three weeks.
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