Summary: This is a great little device... until the problems start. My husband and I have been through 4 of these in the last six months. Two of them did fine for awhile but then just froze up. Even the computer stopped recognizing them. The first one was under warranty so we traded it in. The one we received to replace it was DOA. Traded it in again, this time with Sony and they sent us the model below this one with less storage.
Broke in a week - hardly used, no abuse!! Piece of JUNK.
Consumer reporting, Amazon
3 November 2009
Summary: I cant seem to find a working mp3 player these days. My samsung clip broke twice. So I thought Sony would be a quality product but within a week it was freezing on me. I hit the reset button, it would work for a couple of songs then freeze again. Even in radio mode it will just suddenly freeze. Stop. Dead. So I formated, erased all my songs, added them again, reset the thing - Nothing works. It is a piece of junk.
Summary: I bought this MP3 player in the end of May of this year (09), and started using it right away. Loved it! I even got one each for my 2 daughters. Great sound, easy to use, etc. Fast forward to August. Three. Short. Months. (And of course, juuuust out of the 90 day warranty.) It was working one minute, and dead the next. Gone. Unable to revive. I had it hooked up to my laptop and was downloading songs.
Summary: Don't purchase this item if you want an operational MP3 for more than a few months. Without any damage to this Sony MP3 player (i.e. dropping it, bumping it, etc), the player just stopped working. It would not power up at all. When we contacted Sony online, they offered an exchange program for $29. We opened an account to start this process, however, at the end of the application Sony was then charging $77 - not $29. We contacted the customer service by phone.