Summary: I gave this to my 14 year old in August, the hard drive went bad in October, we got it back from the repair shop December 5th, and the hard drive went bad again December 14th. $200 and he has been able to use it only weeks. The Sony Customer Support is useless, because they act like they have never even seen this model and have no clue how to troubleshoot it. I have spent hours on the phone with them to get no help.
...a technological NIGHTMARE! updates, firmwares, more firmwares, more updates, fixes... Ugh!!!
Paulo Leite, Amazon
3 December 2006
Summary: I bought this for my brother and thought "well... let me try it and maybe I'll buy one for me too". Big mistake! I popped the CD into my computer and made all the installation of the CONNECT software (the software you use to load this unit with mp3 files). Tried to use it and nothing. Strange messages kept on appearing saying there was a failure of some of the software's elements...
Summary: I used this device almost daily for 2 months, then sold it for the following reasons. First, the SonicStage software never worked properly. I installed about 100 symphonies at one time without any difficulty, but on several different occasions, whenever I tried to add a single new symphony to the unit, the software could not find the 100 already installed even though they were all present according to the unit and any could be played.
Summary: Too bad you don't have a minus star rating system. This player was a nightmare! I bought it last evening from the Sony store and I learned that looks ain't everything. 1. Can only be used with SonicStage. 2. Does not transfer music bought elsewhere. MUST be from the Sony Connect store. 3. Does not transfer my OWN Abraham-Hicks cds! 4. Not user friendly. 5. Extremely unintuitive. Well, I could go on.