Summary: If you have Windows XP, save youself some trouble and look elsewhere. I didn't have problems loading the software, but once loaded, it is difficult and clumsy. If you find it hard to load files, wait until you try to remove them. What was even more disappointing is the inability to add memory.
Summary: I have had this MP3 player for nearly a year now, and I have had no problems with it, other than the software. Like other reviewers have said, the software is horrible. It's not compatible with ANYTHING and it's generally difficult and awkward to navigate.
Summary: I thought that this is a great MP3 player. I went to a media store, knowing that it was small, but when I first saw it, it amazed me. It was really tiny. Once I got home, I downloaded the software onto my computer, and started downloading songs on it. It has worked great ever since.