Summary: I guess you can't really judge by my review because I bought one of these when they first came out, and it had SO many problems! It worked just fine for the first couple of days and I loved it! It came with like, 20 free downloads or something, but after using those up, it started going downhill. I put some albums on it, and when I would listen to them and turn the volume up, it would turn itself back down to the lowest setting and I couldn't listen to it.
Summary: Utterly terrible experience - will not play songs after the first 3 seconds. Why would I roll back to WMA 10? Good grief. Customer service despicable - they will service it but want me to send UPS with a tracking number - all I want to do is throw it in the river and kiss my $100 goodbye. If I could rate it below zero - I'm not sure how low I could go.
Summary: Required to use Windows Media player to transfer music. That's an ugly experience. So-so music quality. No lossless music formats supported. I watched the ease with which my daughter transferred music on her iPod with envy. Just returned mine. The whole thing was no fun!