Summary: The customer service was amazing. So much better than customer service I've ever received face to face. As for the product itself. I think I am just way too used to iPods. lol I bought this some time over the summer and I'm still trying to get used to it.
Summary: Purchase the gift during black friday weekend for a christmas gift. Mom son's both had Zune's in the past and love it. Extremely happy with the product. The item was sold has new , but was not in an Zune box. All items appear new and my son had no problem installing his existing songs.
Summary: i had purchased the same item a year or two ago and never had any problems with it.i am a fan of the zune. i purchased the same item a couple weeks ago and it froze up on me and then it wouldnt stay shut off!