Summary: I have used Apple iPod 5th generation for a long time, I am leaning on wishing I would have gotten a Zune instead. The functionality of the buttons is on par with the Apple, with the center wheel doing the majority of the scrolling and pushing.
Summary: The customer service was amazing. So much better than customer service I've ever received face to face. As for the product itself. I think I am just way too used to iPods. lol I bought this some time over the summer and I'm still trying to get used to it.
Summary: my first and maybe only MP3 player. works fine. Zune software will highjack my Win Media function on my computer but at least it works much better in that app than Apples product. Player controls are maybe a bit too light. would like a stronger tactile feel to the two buttons.
Summary: Received replacement the very next day !!! Installing it was a chore, I had many frustrating problems ... Then I installed windows 8 which I had sitting around here for months ... Took 30 seconds with *8* !!! Easy to add, buy & download music & make playlists...
Summary: Purchase the gift during black friday weekend for a christmas gift. Mom son's both had Zune's in the past and love it. Extremely happy with the product. The item was sold has new , but was not in an Zune box. All items appear new and my son had no problem installing his existing songs.