Summary: Bought this as gift for the husband to replace his other one that died and I was worried about buying a used one, I didn't want it to arrive all damaged and looking used. But when I received it, it was packaged nicely in a small box the zune was wrapped in bubble wrap and it came with a charger and earbuds. No scratches or marks anywhere.
Summary: LOVE IT! I wouldn't trade in my Zune for any other player. I've used ipod, my iphone and various generic ones, the Zune is by far the best I've ever used. Very easy to use and you can put music you get from anywhere on it. The premium headphones are the only ones I've used that actually fit in my ears.
Summary: The customer service was amazing. So much better than customer service I've ever received face to face. As for the product itself. I think I am just way too used to iPods. lol I bought this some time over the summer and I'm still trying to get used to it. I had a 2gig iPod for the longest so this is pretty sweet compared to that. lol It's funny because when I first started using the iPod I complained about how it could be better and the zune was exactly what I imagined.
Summary: I have a Zune HD 32GB which I love, but it's lack of buttons makes it difficult to use without looking at the screen, an issue when I want to listen to music while doing house/yard work. I used to have a Zune 8GB, and while it worked for a good while after being run over by the lawn mower, the touchpad and buttons cooperated less and less. Now it just doesn't work.