Summary: Pros: I like the design of this item, it has a card reader on the side which I can use for dumping pics into the av400 great Photography tool the station works for showing the pictures off later on a tv.
Summary: mine started having probs within the warranty(like 2 months or so). i called for a rma and the dude said it was on the way. a month or 2 went by and i got nothing. the warranty was up now. when i called they denied that i ever even called. they wouldnt help me at all. the machine didnt work at all at this point. they basically were calling me a liar. horrible pr. so i tried to fix it myself. took it apart. and found a stupid battery design. its a frickin bag battery???
Terrible Customer Service, and I don't even have it yet!
28 February 2008
Summary: I ordered this awhile ago and it took them 3 days just to send me the UPS tracking information. When I clicked on the link the UPS site had the following error: "UPS could not locate the shipment details for your request." So I waited a day to make sure it wasn't a case of the number not being entered into the UPS system. Next day it still didn't work. I emailed Archos Customer Service and I still haven't gotten a response. I want my money back!
The AV400 is seriously flawed and ARCHOS service is horrendous
James Graff "graffjamie (youtube)", Amazon
4 October 2007
Summary: I whole heartedly agree with other bad reviews: my AV400 was seriously flawed - from an engineering standpoint - from the day I bought it and it is still not repaired (and most likely not repairable). Bad battery!!?! The battery has started to expand destroying the whole unit. It doesn't even boot now. For the amount of money I spent I would hope that the unit would last at least a year. It didn't.
Summary: Don't buy this company's products....They SUCK!!!!! Pick from a more competent company to do business with. Unsuspecting buyers avoid this company at all costs because I have NEVER seen this level of incompetence with a company. It's the customers that allow them to exist ....but they seem to forget that most important concept.
Summary: If I had to do it over again I'd probably go with the 40G version just because of the problems others have had with the 80G. With that said though I've had no problems whatsoever. I've had mine about 8 months now. My main use is recording TV shows and then using the Archos on trips. The 2nd use would be as an MP3 player and I also use it as a portable hard drive.
Summary: I used and abused my AV420 for over a year and never had any troubles with it. My AV420 went on every backpacking trip I went on, was exposed to drastic temperature and humidity changes, and still kept rocking! I was rather fond of it, seeing all the weenie iPod users with their limited media playing abilities. Whenever I showcased it to an iPod owner, they quickly realized their iPod was inferior in almost everyway, and wished they went the way of the AV400.
Summary: Too bad there's not a zero star rating, because they deserve it. That is, when your Archos breaks someday - as it surely will. Their customer support and tech support are as close to the bottom of the barrel as you can get. Maybe even under the barrel. Out of about 10 attempts to call them in the first week I tried to get ahold of them, 9 of those attempts disconnected me after being on hold for 5 minutes or so. That was back in January.
Summary: After I did a firmware upgrade, I have had issues with the 480 not remembering my last settings when I turn it off. I send it in to their customer service, that's where the nightmare begins. I get an email asking for proof of purchase (which UPC code counts for most companies), they require something with date of purchase (real handy for a B-day present) and are not swayed by the logic that it's been out for a year, maybe it falls within the 1 year requirement on the...