Summary: My Series 3 worked fine for about 8 months. Then it started to lock up and could only be restarted by pulling the power cord and restarting. I did this for a few weeks, but then it started to fail more frequently. After several days on the phone with the Tivo customer service (after long waits on hold ... and very boring music by the way), they agreed to replace my box. It cost me an additional $869 to have the replacement box mailed immediately.
Unreliable. One unit died after 1.5yrs, another after 9 months.
12 May 2009
Summary: Multiple units have proven unreliable. We ordered this product and transferred an old lifetime service (for $150 tranfer fee) to this machine. The hard drive died in about a year and a half. Tivo replaced with a refurb. model (for ~$100 fee) and transferred lifetime service. New unit lasted about 8 months and Tivo now (as of 5/09) charges a $200 "transfer fee" for lifetime service that they will not waive (plus $49 +s/h for the replacement unit), even though the reason...
Summary: I bought this product to work with my Verizon FIOS service. After getting the TiVO I called and had Verizon come out with 2 cable cards. After arriving home I noticed severe pixelation on some SD channels. I called TiVO and was told it was my Verizon service and then I called Verizon and they sent a tech out to check my service. No issues were found. I then decided to take one of the cable cards out of the TiVO and plug it directly into my TV.