Summary: If your Roku device is defective there is no plan in place to replace it for free. I have three and one stopped working after only 5 months. I have been trying for 3 months to have it replaced.
Summary: I was impressed with my Roku box when I first bought it but a little annoyed by some technical issues that at first I just thought I'd have to live with. My three issues were not a big deal initially.
Good but limited. Update... a sad little useless box
Amazon Customer, Amazon
5 August 2011
Summary: We have used this device for some months. Easy to set up and capable. HOWEVER, recently they have had YouTube access denied to them. Little news about what is being done about this so instead of buying a Roku 2 as planned we bought a WD live. Also the Roku has no support for netflix subtitles.
Summary: I have had the Roku for 2 mos. Easy setup. Worked fine until a few days ago. Now when I turn it on -- Green Screen! Before you buy, I suggest you google Roku green screen issues. It is too late for me to return mine, but I can save you! Buy something else!
Summary: The fact that you need to give them your credit card number after you have paid for the device needs to be up front not to be learned after you take the time to set up the Roku, a bad business model.
Summary: 1) Roku demands your credit card number to activate the device. After you have spending considerable time setting it up they pull this deceptive trick at the very last step during final activation. None of the documentation inside the box or out indicates this would be a requirement.
Summary: The product worked very well. Transitioning through the menus was smooth and uncomplicated. An incredible number of choices for audio, video, old movies, pay movies, the list is almost endless. The problem I had was having to give a method of payment for something I 'might' buy to activate it.
Summary: I have Sony and pioneer equipment. Generally high quality but after it sits overnight - one has to restart it each time to get the picture back. They have no solution nor is it addressed in their forums - hard to believe.
Summary: Roku has to rebuffer continually. Roku reps (who barely speak English) say it is my router. Streaming works fine on wireless computer and dvd, but not on Roku which was finally hardwired with eternet. Little devise has been a major disappointment so far.