Reviews and Problems with LaCie LaCinema Black RECORD
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Emma Topping, Cnet.co.uk
23 September 2010
Summary: These are things that just spring to mind - given time this list would be endless (like my frustration). iTunes only works sporadically and through TwonkyMedia which you have to buy .mkv files don't work A lot of HD files don't work and you have to buy additional conversion software (also, does not always guarantee success) Inconsistent performance Files stop working often when you transfer from laptop to Lacie Remote control is not very responsive Terrible customer...
Pros: It looks good
Cons: Everything! Customer support is dreadful - and you need it - I've had 20 issues in the last year. None have been resolved. You occasionally and sporadically hear back from them with unsatisfactory support (they do try, but I think it's more the product than any shortcomings in their knowledge)