Summary: Prior to my alienware i had a Sony Laptop. Wife needed a new laptop and she wanted to get a Toshiba. With my sony, i had a fan break. Sony had a technician come out to my home, clean laptop and replace fan free of charge. Now, wife's laptop is less than a year old and one of the screws on the hinge that connects the screen to the keyboard came off and it sags.
SLOW wirelss connection, horrible technical support
29 May 2013
Summary: Got this laptop band new in May 2013. With wireless connection at my home, this laptop's download speed is just 0.7 MBPS,while my 4 year old Dell has a speed of 75 MBPS. I searched the internet, this is a very prevalent problem with Toshiba laptops, but I could not find a solution that solves my problem (change router settings, update Toshiba drivers, etc.
Summary: This is basically a good laptop: plenty of hard drive and memory, and a very fast chip. The problem with it is that it's not properly grounded. I sent back the first one, received a second one, and they both had the same issue. I had to return it and cancel the order. Amazon customer service was very nice, very cooperative, but that doesn't make up for the product being faulty. Here's the problem I'm talking about: In the middle of the power cord is a rectangular box.
Junk! I would not buy from this seller again! a piece of junk! No information; no instructions; no operating system disk!
Rudolf Kies, Ph.D., Amazon
11 March 2013
Summary: a piece of junk! No information; no instructions; no operating system disk! a piece of junk! No information; no instructions; no operating system disk! a piece of junk! No information; no instructions; no operating system disk! a piece of junk! No information; no instructions; no operating system disk!
Terrible Support - They would not do anything for me
Ray Anderes, Amazon
15 January 2013
Summary: After owning one Toshiba and having very good luck with it, I ordered one of these high-end laptops. Toshiba P870 to be my all around computer. After spending 20 hours setting it up I tried to rip a CD. The drive is not recognized. After searching the issue it sounds like this is a common occurrence with this model. After several aggravating hours on the phone with support I am still having issues. The only thing they would do for me is send me to a paid support service.
Summary: I'm sure hardware fails routinely, I did not expect that I wouldn't be able to get my files off (although I knew I should have backed up), but I do find it pretty frustrating that I have to pay to ship it to them.
Pros: Light for its size which doesn't really matter if you can't see anything.
Cons: Upon first use I noticed a stuck pixel (it was in the corner so I could live w/it). After just over a month, the monitor completely failed. It wouldn't even send a signal out to two other external monitors making it impossible to get