Summary: I purchased a Toshiba Satellite S55t Laptop Computer recently. The computer is mostly fine. The one weakness I noticed that the battery was only holding charge for an hour or so. I called Toshiba tech support to get a new part, since my computer is still under warranty. Everything went wrong with this call. I had to speak with two people, giving them the same verification info before I got a rep to talk to me. Then did he ever talk. Wow.