Summary: I ordered a new Toshiba Satellite and I received a used one. I contacted the Seller and he didn't understand the problem I had with receiving a used Laptop. The transaction is now in dispute with the Credit Card Company. I realized as soon as I turned it on that it was used and turned it off. I am waiting to send It back and have since replaced it.
Summary: The computer is good, However, it happens that the one that I bought has a few defective keys. I called the company to order a repair under their warranty. They said that I have to send it in and they will take care of it. They emailed me instructions that explained how it's done and I had to fill an form with information.