Summary: My computer broke down twice in the first three months. Customer support consists of people who apologize relentlessly but can't do anything but refer you back to the third party repair facilities that service their products. When you call the repair service they leave you on hold for ten minutes before taking a message, then they don't return your call.
Laptop did not meet expectations, Customer Service Horrible
Keith Kyle, Amazon
14 January 2013
Summary: There are two parts to this review. 1st: the laptop itself is somewhat clunky and the design slightly flawed. I started having speed issues almost immediately and the keyboard/track pad lead you accidentally jump the cursor often. The cursor thing is even more annoying than it sounds. 2nd: After experiencing a keyboard problem and sending this in to Samsung to repair (under warranty) I've just completed the worst customer service experience of my life.
Summary: In less than 10 days, I have returned 2 Samsung laptops. I got this Series 5 in the beautiful deep pink and was using it in battery mode. It was not bad until I decided to take out the power cord for a charge only to be met with oddly loose male and female parts which, as you can imagine, meant issues charging the battery.
Summary: I am very disappointed in Samsung quality and Customer Service. I found a similar Samsung Notebook model online but couldn't in any store, so I decided to risk ordering it online. The reason I am posting to this model is because the issue is with the Qualcomm wireless adapter, which can be in any of their notebooks. My notebook arrived with an out of box failure that I tried to fix for several days.
Summary: I bought this laptop to replace my 5 year old Toshiba. My intended use was primarily for light web surfing and travel, as such, I didn't need a powerful system. Surely, this newer budget system would be miles ahead of my aging Toshiba...wrong. The WiFi reception is dismal. I have to stand within 3 feet of the wireless router to get an "excellent" signal. Out to 10 feet the reception is "very good". (Even then, web browsing is notably slower than my Toshiba.
Summary: Pros: - Very nice design, sleek and elegant (similar to macbook air) - Light and portable - Runs pretty smoothly, i.e. no lagging or delay when opening and running programs (from what I could tell during my short ownership) Cons: - Mine would overheat and crash, and became too hot to touch on the bottom side near the back. This made the laptop pretty useless, and I had to return it for a refund. - Lots of bloatware (i.e. useless, pre-installed software).
Poor screen. Hurts eyes. Returned on day of purchase
21 August 2013
Summary: I thought I was in for a good deal with this one, and despite the nice look and feel of the laptop when opening it from its box I soon learned that you really get what you pay for. The first thing I noticed was the poor screen quality. The text in the initial setup seemed like the edges of each letter were fuzzy.
Bad laptop and bad Samsung technical service (in Spain)
29 July 2013
Summary: When the laptop is charging and I try to play video, talk on skype, etc.., the CPU goes almost to 100% and does not allow any of the actions described above. I've sent it 3 times for the Samsung technical service (in Spain) and they still have not solved the problem. Tomorrow will be the fourth time. They don't want to propose more solutions. I want my money back.
Laptop hinge broke under warranty but they would not repair it
3 March 2013
Summary: There are many things to like about this laptop, hence the reason that I bought it in the first place. The A6 processor uses very low power, yet the integration of a graphics chip mean that I can play (on low settings) pretty much any PC game out there as well as it looking pretty good as a ultra-book type laptop. I swapped out the stock hard drive for an SSD which means that it boots and runs really quickly. So far so good.