Summary: In less than 10 days, I have returned 2 Samsung laptops. I got this Series 5 in the beautiful deep pink and was using it in battery mode. It was not bad until I decided to take out the power cord for a charge only to be met with oddly loose male and female parts which, as you can imagine, meant issues charging the battery.
Laptop did not meet expectations, Customer Service Horrible
Keith Kyle, Amazon
21 November 2012
Summary: There are two parts to this review. 1st: the laptop itself is somewhat clunky and the design slightly flawed. I started having speed issues almost immediately and the keyboard/track pad lead you accidentally jump the cursor often. The cursor thing is even more annoying than it sounds. 2nd: After experiencing a keyboard problem and sending this in to Samsung to repair (under warranty) I've just completed the worst customer service experience of my life.
Summary: Pros: - Very nice design, sleek and elegant (similar to macbook air) - Light and portable - Runs pretty smoothly, i.e. no lagging or delay when opening and running programs (from what I could tell during my short ownership) Cons: - Mine would overheat and crash, and became too hot to touch on the bottom side near the back. This made the laptop pretty useless, and I had to return it for a refund. - Lots of bloatware (i.e. useless, pre-installed software).
Poor screen. Hurts eyes. Returned on day of purchase
21 August 2013
Summary: I thought I was in for a good deal with this one, and despite the nice look and feel of the laptop when opening it from its box I soon learned that you really get what you pay for. The first thing I noticed was the poor screen quality. The text in the initial setup seemed like the edges of each letter were fuzzy.
Summary: This was suppose to be best in the range but very disappointed. Unfortunately the processor is slow and wifi connection easily lost. Also price has dropped dramatically since purchase...should have followed my instinct, paid a bit more, but bought the Mac Air instead!
Bad laptop and bad Samsung technical service (in Spain)
29 July 2013
Summary: When the laptop is charging and I try to play video, talk on skype, etc.., the CPU goes almost to 100% and does not allow any of the actions described above. I've sent it 3 times for the Samsung technical service (in Spain) and they still have not solved the problem. Tomorrow will be the fourth time. They don't want to propose more solutions. I want my money back.
Laptop hinge broke under warranty but they would not repair it
3 March 2013
Summary: There are many things to like about this laptop, hence the reason that I bought it in the first place. The A6 processor uses very low power, yet the integration of a graphics chip mean that I can play (on low settings) pretty much any PC game out there as well as it looking pretty good as a ultra-book type laptop. I swapped out the stock hard drive for an SSD which means that it boots and runs really quickly. So far so good.
Summary: Nach 12,5 Monaten ist der Akku defekt und leider ist nach einem Jahr die Garantie abgelaufen. Das Notebook wurde repariert für satte 150 € !!! Dieses Notebook wurde relativ wenig benutzt, da es mein 'Zweitnotebook' ist...