Reviews and Problems with Samsung Ativ Book 5 / NP530U3C / NP540U3C
Showing 1-10 of 30
Shaun F. Mathis "Shamat77", Amazon
26 August 2014
Summary: Great specs, great price, great look, HORRIBLE reliability! I bought this in December 2012. August 2014 my battery no longer accepts a charge. This isn't my first PC. I never leave it on the charger all night just normal use. Samsung refuses to honor my expired warranty. Samsung uses a separate company to do their repairs. Since this PC has a sealed in battery that is not removable u must send it in for repair/to change it. $192 was the quote to replace the battery.
Summary: We purchased the Samsung Ultrabook because of its good ratings, but we have had nothing but problems with this computer. We have owned it for one year and three days. In that time, it has been in twice for repairs. The power button, motherboard, hard drive, dc cable, palm rest and AC adaptor have all been replaced. Today, we had the dreaded blue screen. Samsung will not stand behind a product that is three days out of warranty. This is now a $700 paperweight.
Summary: I ordered this computer, and while I was told it had a backlit keyboard by the seller...it did not, so I received a refund. I just want everyone to have a clear answer on that, it does NOT have a backlit keyboard. Also I was extremely disappointed in the screen quality. I ended up with an asus for $800, and when you put the two screens next to each other, It is a joke that Samsung calls this an HD screen. Very dull and pixelated. I would recommend Asus UX302 at bestbuy.
Summary: There are plenty of good things to say about this laptop/Ultrabook (NP540U3C-A01CB) but they're irrelevant because the Intel hardware/software doesn't allow you to connect to wifi. More specifically, the wifi is very spotty and if you're able to connect to wifi internet, it will lose the connection immediately. If you conduct an internet search about this, you'll see that it is a widespread issue.
Summary: The wi-fi didn't work at all when I first bought it. I applied the Windows updates and it worked sporadically. Eventually the wi-fi died completely. I spent hours on the phone with Samsun employees who didn't speak English. I eventually returned the unit for repair. When I received it the wi-fi was working. Again I applied the OS updates and the wi-fi died. DO NOT BUY THE SAMSUNG ULTRA SERIES 5. THIS PRODUCT IS AN EXPENSIVE BOOKEND. YOU HAVE BEEN WARNED!
Snake-Bit Computer - Horrible Samsung Customer Service
Angela L. Butler "coffeefirst", Amazon
14 March 2013
Summary: We received a Samsung Ultra Series 5 computer, model # NP520U4C-A01UB for Christmas. My brother had purchased the computer at a Best Buy in Wisconsin. During New Year's weekend, I took the computer out of the box and turned it on. After entering the number to access my router, the computer began to download Windows. After just a few minutes, the computer crashed. I restarted it and began the process again.
Summary: Now, for £360, i expect a laptop in great condition, that is clean and has a decent amount of RAM for easy usage. In return, i receive a Samsung laptop that was wrapped in cheap film and packaged to a decent degree, it had a clean screen and relatively unscratched surface (mostly). Furthermore, i was not disheartened by this product until i turned it on.
Summary: Since opening the box three days ago, I've had nothing but trouble with this laptop. The touch screen has a mind of it's own and clicks constantly from the bottom left corner of the screen. Apparently, this is a common fault with this laptop - there are videos on YouTube that people have posted of their screens doing the same thing as mine.