Reviews and Problems with Samsung Ativ Book 5 / NP530U3C / NP540U3C
Showing 1-10 of 32
Returned the next day
1 February 2014
Summary: I ordered this computer, and while I was told it had a backlit keyboard by the seller...it did not, so I received a refund. I just want everyone to have a clear answer on that, it does NOT have a backlit keyboard. Also I was extremely disappointed in the screen quality. I ended up with an asus for $800, and when you put the two screens next to each other, It is a joke that Samsung calls this an HD screen. Very dull and pixelated. I would recommend Asus UX302 at bestbuy.
Summary: There are plenty of good things to say about this laptop/Ultrabook (NP540U3C-A01CB) but they're irrelevant because the Intel hardware/software doesn't allow you to connect to wifi. More specifically, the wifi is very spotty and if you're able to connect to wifi internet, it will lose the connection immediately. If you conduct an internet search about this, you'll see that it is a widespread issue.
Summary: The wi-fi didn't work at all when I first bought it. I applied the Windows updates and it worked sporadically. Eventually the wi-fi died completely. I spent hours on the phone with Samsun employees who didn't speak English. I eventually returned the unit for repair. When I received it the wi-fi was working. Again I applied the OS updates and the wi-fi died. DO NOT BUY THE SAMSUNG ULTRA SERIES 5. THIS PRODUCT IS AN EXPENSIVE BOOKEND. YOU HAVE BEEN WARNED!
Snake-Bit Computer - Horrible Samsung Customer Service
Angela L. Butler "coffeefirst", Amazon
14 March 2013
Summary: We received a Samsung Ultra Series 5 computer, model # NP520U4C-A01UB for Christmas. My brother had purchased the computer at a Best Buy in Wisconsin. During New Year's weekend, I took the computer out of the box and turned it on. After entering the number to access my router, the computer began to download Windows. After just a few minutes, the computer crashed. I restarted it and began the process again.
Summary: Since opening the box three days ago, I've had nothing but trouble with this laptop. The touch screen has a mind of it's own and clicks constantly from the bottom left corner of the screen. Apparently, this is a common fault with this laptop - there are videos on YouTube that people have posted of their screens doing the same thing as mine.
Summary: I have a Samsung ultrabook series 5 NP540U3C and wish I had never bought it. It is only 10 months old and still under guarantee and has already had 2 major issues. The first after only a month after buying it was a faulty RAM, kept going to BSOD (blue screen of death) so was pretty unusable for the first month or so... BAD but repairable. But WORSE still after only 10 months the HINGE mechanism jammed ...
Hinge and lid broke after 2 months - worst laptop ever
18 December 2013
Summary: Bought from PC World in September, all worked fine and loved the laptop. I opened it up one day as normal in November, and there was a cracking sound, looked at the back of the laptop, and the glue that holds the lid to the hinge has come away, making the screen too unstable to stand upright, which also caused some damage to the bottom of the front of the screen.
Don't be fooled by the cheap price! There's a reason..
16 August 2013
Summary: If you're thinking about buying this item from this seller (Bentham Ltd) then you may want to read this first. We ordered this "New" laptop which came through pretty quickly to be honest. However when we opened the outer box we noticed the seal for the laptop box was damaged, it had quite clearly been opened before. Upon inspecting the laptop itself we noticed a couple of small scratches on it, nothing very major however not what you'd expect from a brand new product.
Warning: Faulty wireless issue known to Samsung & Intel but no resolution
16 June 2013
Summary: An ultrabook depends on wireless connectivity. There is a well-documented issue - which sadly I didn't know about before I purchased - with the Intel Centrino 6235 wireless adapter fitted to this product resulting in random, but frequent, wireless connectivity drop-outs. The issue appears to affect Samsung products in particular, but not exclusively. There is at present no solution.