Reviews and Problems with Samsung ATIV Book 9 Plus (NP940X3G)
Showing 1-10 of 23
used sold as new?
Mark R., Amazon
21 April 2015
Summary: Pretty irritated right now. Received it today and opened it to discover what appears to be several water damaged areas on the exterior case. Additionally, the plastic cover to protect the finish appears that it was previously handled, several bends in it.
Summary: This laptop is possibly the worst purchase I have ever made online. Especially for the money that I paid for the product. I bought this laptop back in November, 2014, in preparation for the spring semester at school. My first complaint is the Samsung bloat-ware that came pre-installed on it.
Laptop not bad but terrible, incompetent tech support -- and Backup/Restore function does not work
Alexander Jason, Amazon
30 December 2014
Summary: Very serious problem with the restore/recovery application. After only about 3 months of normal use the laptop would not boot to Windows -- only to a black screen. Tried everything. I did use the "Recovery/Restore" feature (by tapping F4 as the computer boots -- when you see the Samsung logo).
Non USA residents buying on Amazon.com, DO NOT BUY A SAMSUNG PRODUCT.
John Cook, Amazon
19 November 2014
Summary: Wifi Adaptor has never worked. These things happen but what matters is how a company's customer services deals with this. Samsung have been hopeless. For a multinational company, they do not have a clue to how to deal with customers outside of the USA, they do not listen to you properly, ignore...
Stupid notebook, Just can't get the Wi-Fi connection to ...
Paul F., Amazon
11 November 2014
Summary: Stupid notebook, Just can't get the Wi-Fi connection to work. So unreliable, keep dropping signals constantly, at home and away on business. Have no problem with my other notebooks. Called customer service and they told us to reset to original setting. Which we did and still having issues.
Summary: After 1 year, the computer has become very slow and videos do not play synced with the sound - basically I cannot watch movies or videos anymore. I have black lines on the screen where pixels have stopped working. This is extremely poor quality for a computer as expensive as this.
THE WORST LAPTOP I HAVE EVER BOUGHT BEWARE OF THIS PRODUCT
6 March 2014
Summary: Beware and avoid this product!! I purchased a similar Samsung ultrabook from Samsung, after originally being impressed at how nice this laptop looks I found it functioned very poorly for its standards. However after 6 months of light use this laptop died on me!
Summary: This laptop has serious wifi issues. The wifi connection was unstable and disconnected every 5-10 mins although the signal strength looked ok. Had to send it back for service. Hope it will get fixed. Very disappointed!