Reviews and Problems with Samsung ATIV Book 5 / NP530U4E / NP540U4E
Showing 1-10 of 76
Very poor customer service.
D. Cramer, Amazon
27 February 2015
Summary: After 13 months the charger cord stopped working. Contacted Samsung, who said they'll send a new one. Phone call a week later said I had to pay for it, it was one month past warranty. Fine. How much. With shipping, nearly a hundred bucks. For a wire. Found it elsewhere for $21. One star for the rather nasty girl who called. I think she was mad about the guy who said it was free.
Summary: Computer is a nice weight/style, I don't Love Windows 8 but that has nothing to do with this computer. The biggest issue is sometimes I get a reboot error coming out of sleep. I've only had this thing a little over 3 months and this problem started within 6 weeks of having the computer. If I leave the clamshell open over night, the computer will go to sleep. When I try to wake it up, I get some sort of reboot error and I have to do a forced restart.
In general a very good device. THe problem is with the extremely problematic operating system .
26 February 2014
Summary: The hardware is almost excellent given the price . The serious problem is the operating system. The windows 8 operating system is very problematic, to say the least. The user interface, user experience and all the work flow with Windows 8 operating system is, at bottom line, a very uncomfortable experience. It is even incomprehensible how could such an ill designed system be finally imposed on the final consumer.
Summary: But I just can't. The reason... it is soooooooooooooooooooooooooooooooooooooooooooooooooooo sloooooooooooooooooooooooooooooooooooooooooooow. I can't believe it. It takes so long to open web pages (especially ones running flash.) It freezes up if I leave, say, 3 or 4 tabs open while online. I walk away for a while, come back... I can't go right back to where I was, because it takes forever to come alive. The page is open, but it's like, it can't focus or something.