Reviews and Problems with Samsung ATIV Book 9 13.3" (NP900X3 - Series)
Showing 1-10 of 68
It's a manufacturers defect and they will not refund you if it happens after the warranty so getting extended warranty or just b
Keir Stahlsmith, Amazon
6 August 2014
Summary: the hinges always break. It's a manufacturers defect and they will not refund you if it happens after the warranty so getting extended warranty or just buy a different laptop I highly recommend you do not get this computer.
Summary: Worst laptop I ever had. After having shipped it back three times to Samsung's service center it still did not work reliably. After exact 1 year of arguing with Samsung I got my money back as they could not send me a replacement that used the WinPro that it originaööy was ordered with. They had changed all these laptops to be sold woth Win7 Home only!
In less than a year the screen failed twice; repairs are shoddy.
Marcin Wolcendorf, Amazon
21 February 2014
Summary: I have bought this laptop in Germany. And it has its set of problems. First - just after 6 months or so, the screen failed. They (technically it is not Samsung, but who chose the repair company?) repaired it - in just over a month of 'send us this, and send us that, and the birth cert of your granny in three copies, too' - changed mainboard(???), screen, updated BIOS.
nice looking computer but serious performance issues
2 February 2014
Summary: I bought this computer (but not through amazon) and can agree with many reviewers about the wifi problems and touchpad tracking. The wifi is terrible. It cannot sustain a connection for more than a few minutes and sometimes requires a reboot to get reconnected. Additionally, the trackpad is very sensitive and inconsistent. Very difficult to scroll and navigate.
Summary: I bought a NP900X3A eighteen months ago. soon the battery wouldn't hold charge. Now the Samung doesn't support the product anymore. Moral of the story: Buy if you plan to buy a new one every 12 months or carry your charger everywhere
Highly defective product with no warranty coverage
wendy from sedona, Amazon
20 November 2013
Summary: This computer never worked right and Samsung will not fix it because they say the problem it has is not covered under warranty. However, it was defective from the day I received it. So I am out $825 and all I have is a non-working computer. I will never buy anything by Samsung again, ever. Plus, the UPS guy in Tucson said he has shipped more of this computer back to Samsung to be fixed than any other model.
Summary: The computer overall is ok, not great. The speed reboot is a very good feature and the weight of the computer is good. But their are so many cons, for example the hard drive is way too small, making the use of the 4gb ram useless and the mouse pad is horrible! IT get stuck or drags icons when you don't need it or it will start highlighting anything you read. They still need a lot of fixing and getting this machine better.