Summary: I bought this computer from Staples and the hard drive went out 3 times in the first year. It was under warranty and I sent it in for repair but each time I got it back it seemed to still be having problems.
Summary: The motherboard on this computer failed in less than 3 weeks. Samsung repaired it and returned it with no problem. So I thought everything would be fine. I bought the same computer refurbished at the same time from Woot.com. The keyboard failed 11 days outside of the 90 day warranty.
Summary: I'm an IT Professional for 14 years. I have never seen a computer built so bad in my life. I wish I would have never brought this computer. If you like waiting all the time, my god this computer is perfect. The hard drive is slow as a 7 year itch. What a POS!
Summary: 1. This model only has drivers for Windows XP. Samsung does not provider drivers for any other OS. This is absurd for a Windows 8 laptop. 2. If you need warranty, Samsung lets you to send the laptop to their Texas facility, at your cost, and wait 1-2 months to get it back and hope it's fixed.
Advertised as supporting Intel WiDi but it does not,
James R Smith PHD, Amazon
13 June 2013
Summary: Spent a few hours trying to configure WiDi...all dead ends, Contacted Samsung: "Smith: I see that the laptop model number NP350E7C-A01US you have provided does not have WiDi feature." WiDi support is all over Amazon's product description.
Summary: The screen developed a red tint on first day of use, but got a splendid response from Amazon and the dealer in getting the quick return and refund procedure set in motion. I returned it yesterday (5/29/13) waiting for the refund, this product appears flimsy and of poor quality.
Summary: Service from Amazon once again was amazing. However the product I had read some reviews and how true we're the bad ones! No recovery disk just have partition hard drive that's all when and good if it worked.
Buyers beware! Samsung customer service almost non existent!
13 September 2013
Summary: I bought this laptop on August 13th, this year. Worked fine at first, but last week I had a grey screen... Hardware problem. Samsung customer care practically non existent. Tried contact through website, get sent around in circles. Need to fill out s/n etc.