Summary: The products are quality with some great thought into the design & parts. I would say overall the performance is 4 outta 5 stars. MSI does not offer replacement keyboards on their "Steelseries" version laptops nor does Steelseries. You have to send it in for "service" which has a 2 week turnaround. I will not pay to have someone else to do such a simple task that I have done hundreds of times. Replacing a keyboard is simple. Nor will I send in my laptop for 2 weeks.