Summary: Worked well but encountered battery recognition problems with Windows 7. Would recommend if using a BSD, GNU/Linux OS distribution or older Windows version (I have not tested Windows 8 compatibility), otherwise not.
Excerpt: I have bought returned Lenovo laptops from another source before, and was disappointed. The refurbs from Staples were in excellent shape, however, and work perfectly - comparable to new ones I have purchased directly from Lenovo. These have stickers on the letter keys of the keyboard, my only concern is how long these will last. Overall, an excellent value.
Excerpt: The first one we got lasted a week when the battery quit and would no longer charge, the unit itself worked fine while plugged into the wall, contacted staples.com and they promptly sent out a nother one and sent me the paper work for sending back the first onem and credited my account. all in all a smoothe exchange. So far the second one is working well.
Pros: Easy To Set Up, Easy to Use, Nice Unit Looks Like New, Quality Construction
Excerpt: The W500 offers tremendous value for the price point. Like traditional Thinkpads, the W500 has outstanding build quality that make the line a road warrior's dream device. The W500 is a big laptop. Not quite desktop replacement level, but it is heavy and large in size. You won't mistake this for a netbook. In fact, my netbook looks like a toy compared to the W500. The screen is high quality with high resolution support. Glare isn't an issue and view angles are superb.