Summary: As usual though Newegg was very efficient in replacing the laptop. Very easy RMA process, no questions asked. Extremely expedient turn around. Second laptop was able to upgrade to Windows 10 with ease. I always recommend Newegg to anyone asking about where to buy computers and accessories.
Pros: If it had not been advertised as a refurbished laptop, you would have never thought it was one. There were no scratches or cracks. Great price.
Cons: The only drawback was that this was the second laptop. The first one was the same make but when I tried to upgrade to Windows 10 the wireless card or NIC wasn't compatible with Windows 10.
Summary: We bought this to exactly replace my previous one when the fan inside quit working. My husband had backed up everything, but all he had to do was replace the drive and everything went back to my "normal".