Excerpt: The computer in itself is not bad. But the customer service is awful. My mother decided to give me a new laptop as a birthday present, and she bought this one. Among the features, it was supposed to have bluetooth, wireless internet, etc. When the computer arrived, the wireless internet did not work. It was a problem of the computer, not of the router setup. So I called customer service, and they told me to try something. I did, and it didn't work again.