Summary: The Laptop was everything Staples said it was. I don't if know if they replace the battery (I think not) but the laptop was clean with a fresh install of Windows 7 Professional. The only place with wear was on a few stickers. It also came with a CD player which was a plus. Delivery was abysmal.
Summary: When I received the laptop, the Lenovo badge was missing from the front of the laptop. When I opened the laptop, the Lenovo keys had been glued (yes, GLUED over) with aftermarket caps...the technician's hair was also glued onto the keyboard as well. Gross!
Summary: I purchased this because I have one of these at work .and like it. Since this has a 12 month warranty I decided to buy the refurb and save money. Physically it is like new - no scratches, scrapes, nothing. It was easy to activate the Windows 7 that came with it, and also works like a new machine.