Cons: I received: - wrong AC Adapter - 19v but takes a 20v charge, Customer Service wouldn't send the correct charger unless everything sent back. I did not receive: - Windows 7 activation code - adequate battery
Summary: This review is NOT a knock on the T420 which is the absolute last of the great Thinkpads but rather Plan-IT-ROI for doing such a poor job in doing the refurbishment and testing of the unit. I plan to buy another T420 but not from this refurbisher.
Pros: Came with a single 4GB DIMM which would have made upgrading to 8GB easy. Overall the machine looked very clean except that there was heavy wear around the top corners where the rubberized paint had rubbed off.
Cons: The computer was dead on arrival. Would not start plugged in or after charging the battery several hours. Tried multiple chargers too. The inside of the machine had a fair amount of dust and it is clear the refurbisher did not do proper job cleaning. The sliding lock securing the optical drive wa...
Pros: (TBD) Other than the malfunctioning keyboard, the laptop seems to be working nicely, although I have had it less than a week. The laptop is really clean also, "looks" new.
Cons: Several of the keyboard keys type multiple letters. For example: pressing the "V" key would actually type "BV", pressing "N" key would type "NM", and pressing "/" would type "/\". Refurbishing team may have shorted the keyboard while cleaning it - too bad this is not a part of their quality check...
The only reason you're getting 1 egg is because I got 2 useless batteries and a non-functional charger. You won't respond to me!!!
Paul H., Newegg
2 February 2016
Summary: Would not recommend- customer service is non-existent Save yourself time and aggravation, buy from someone else.
Pros: Lenovo is a great product!
Cons: The batteries on both laptops I purchased were entirely dead. One of the chargers would not physically assemble. The company that supplies these to newegg would not respond to my email. They simply don't care Newegg offered an RMA-I need new batteries, not a return. Refurbished shouldn't come wit...
Not what I ordered, questionable refurbished source/quality.
2 February 2016
Summary: I have yet to be convinced that this purchase is recommended.
Pros: Inexpensive. Lighter than my 2008 Dell laptop with similar specs.
Cons: I ordered a Lenovo T420 refurbished from Newegg with the following specs: 32-bit, Win7 pro, 366GB HDD, 4GB RAM, back-lit keyboard. I received a Lenovo T520 refurbished from Joy Systems Inc with the following specs: 64-bit, Win7 pro, 500GB HDD, 4GB RAM, no back-lit keyboard and some overhead light...
Summary: If this was an isolated case I would recommend the product but as it stands no.
Pros: Works Decent speed for it's age Feels sturdy
Cons: The product key included to activate windows didn't work. I had reservations about purchasing refurbished product and this is kind of exactly why. Can't upgrade to Windows 10 without it and I'm sending it overseas to a family member.