Would have loved it, but wrong Item shipped. Nightmare ensues
4 weeks ago
Summary: The Product was Not at all what I ordered. The computer was labeled as "new" shipping from Amazon. However what I received instead was a very well packed used computer with someone else's log in credentials! It was annoying to say the least to spend 100s of dollars and receive used product. Also returning the computer and actually getting my money back became a nightmare. Amazon was unable to return the money promptly and the kept barraging me with other "deals".
No TPM, Not Clear, 50% restocking Fee, very unhappy
ERIK R SWANSON, Amazon
26 October 2013
Summary: It was not clear in product description that this model has no TPM chip. I ordered another with TPM, and when went to return Yoga, found there was a 50% restocking fee. I feel ripped off. Stuck with paying for 2 laptops and cannot use one of them, and could have been avoided if descriptions and tech specs were more clear.
Summary: This whole experience has been horrible. 60 days after I get it the power supply goes out. I ask Amazon for help and they tell me to send it in for warranty...it's out of their hands. I send it in and the warranty policy is to send you a new machine if they can't repair within 7 business days. 14 go by and I ask for a replacement. "Oh we're sorry sir, your part is coming in next week and we'll ship soon thereafter.
Summary: Decent computer but hard drive crashed after 3 months of limited use. I spent a little bit of time on the lenovo website today looking for warranty claim information -- not immediately clear. Also, in reading other reviews, and from personal experiences with lenovo warranty claims at my office, I am not looking forward to the warranty process (i.e.
Summary: The company that sold this to me said they would not tell me how much they would charge me for returning the computer unless I deleted my review saying that they were slow to respond to my return request. They accused me of lying, trying to destroy their company, among other things. I simple wanted to return a computer that I did not even touch. Beware of this seller. The computer would not work for me, as I needed it for doing my office work while traveling.
Summary: Note: I purchased the fully loaded Lenovo Yoga 13 directly from Lenovo. I have never written a one star review before. I don't write many reviews as in general, I am pleased with my purchases. I received this laptop and was delighted with it for 24 hours. Wireless connected although I had read over 78 pages of complaints on the Lenovo support site after I ordered the computer.
Summary: This is my second machine replaced by Amazon, the first one had problem with flicking of screen and the second work fine until i used headphone jack. the right side was not working properly and i have to press the insert to make it work as soon as i let it go it does not work properly.
Summary: I was very excited about this well reviewed yoga pad and will now never go near a Lenova product . Not only did it not live up to its reputation, but customer service is a mess. The ideapad looks great and has all the latest bells and whistles but the thing that really matters, doesn’t work, namely a good performing, reliable machine. I had the yoga pad for two weeks.