Summary: I wanted a good computer that could handle my average applications. Writing, surfing the internet, uploading and processing images and videos. I am not a gamer, although I do like to zap a few aliens playing the old FPS game Cube. I bought two of the Lenovo Y500 laptops, one for me and one for my wife. She develops and QC's medical software. One of them has already failed after just ten months. Mine. Diagnostics say there are errors on the hard drive.
Summary: My son's laptop is now officially useless. After at least a dozen attempts to rebuild this Win 8 machine it now will not boot but dies a dismal death not ever going to Win 8. The first time we got the BSOD we managed to recover after loosing all my son's college work, of course. So now I have to pack it up and send it to Lenovo's service center: the ONE they have in some Texas location.
Summary: i have had this computer for five months and there have been things going wrong with it since the first month i have had it. but i haven't sent it in because i need it for school, since most of my work is online. the volume adjusts itself by itself, usually to a lower setting. then goes higher. randomly. usually twice in a whole day. sometimes it doesn't, depends on how the laptop feels, i guess. OH HEY IT JUST ADJUSTED ITSELF TO A LOW VOLUME RIGHT NOW.
Summary: My son used the Lenovo IdeaPad Y500 for less than 6 weeks when the screen cracked. The computer had not been dropped or jarred in any way. We shipped the computer back to Lenovo to be inspected. They said that this was not covered under any type of warranty and it would cost $300 to be repaired. I was on the phone for hours with Lenovo and got nothing but frustration. I was told that the customer service area that I needed could not be reached by phone--only by email.
Summary: I would not recommend this laptop, no internal hard drive, too sensitive to the touch, difficult to go back when on a site, hard to navigate from site to site and not user friendly. The 15 inch screen and back lighted keyboard are nice but not worth the price.
Summary: Product specification indicates product has a integrated DVD reader/writer but when I received same it does not include same. Who sells a laptop without such important feature? This is most deceiving.
Summary: IdeaPad Y500 Laptop - 954135U is the worst performing laptop I have ever owned. I ignored the multiple complaints of Lenovo's erratic track pad but have lived to regret it. I have owned this laptop 6 months and it has never worked properly. The mouse will move around the screen all by itself, and no changes in the control panel will remedy the problem. Lenovo technician confirmed the problem in an online test and I returned laptop to Lenovo to be repaired.
Summary: I bought this laptop all excited about the ultrabay options. I knew that the laptop I was buying had no DVD drive but that shouldn't be a problem since the Ulrabay allows you to swap devices. So I get my laptop and go to the Lenovo site to order the DVD drive. I cannot find it listed anywhere on the site. I finally did a chat session with a Lenovo employees who sends me to the webpage to order the DVD. Two weeks later I get an email that the order is cancelled.
Summary: I purchased this computer directly from Lenovo. When I received it I was very excited because of how fast it worked and all of the features it included, sound system and 16 GB SS drive with 1 TB hard drive and 16 GB ram with a CD drive was the combination I had been searching for. I was enthused about it until I tried to use the always on USB port. Apparently there is no such thing on a Lenovo computer.