Summary: I purchased this laptop through Amazon from TigerDirect. The minute I started it up, the laptop made a terrible noise, coming either from the fan or hard drive. I contacted TigerDirect to return it, and was given the number for Lenovo customer service. Apparently, this is a big problem with this model. Lenovo offered to fix, taking two weeks, but I opted to return. After three requests for return authorization, TigerDirect did not respond, so I filed a claim.
Summary: I bought the IdeaPad about 9 months ago. It was a decent, if not slower than expected computer. My main issue is with the flimsy, fragile design. Not long after buying this computer I was carrying it a messenger bag on the metro when in a rush I accidentally sat down on my bag. Now that messenger bag has a built in protective computer sleeve and I'm not a big guy (145lbs), but the Ideapad's screen was cracked in the process.
Summary: A month after I bought this computer, the hard drive failed. When I sent it in for warranty repair, they kept it for 3 weeks (not including shipping time) before shipping it back and telling me that they couldn't replace the hard drive because I "installed Linux on it." This was absolutely not the problem, as I completely wiped the hard drive before sending it to them, and it still failed almost instantly using the manufacturer's diagnostic utility.
Summary: I purchased this laptop 5 months ago. I loved the color and thinness of the laptop. At 33 days old, it would not start up at all and had to be sent in for repair. It was returned not properly functioning, so it had to be sent back. Now 4 months after that the hard drive has to be replaced again. I have purchased many brands of laptops and have never had any problems within the first 2 years. This laptop is awful and the customer service is worse.
Summary: Less than 5 months after receiving this computer I had issues with the lcd display. I sent the computer to Lenovo for repair. Everything was covered under the warranty and they guaranteed me a 6 day turn around time after they receved the machine. However, due to a parts shortage the wait was more like 8 weeks. Once it was sent backed to me I immediatly noticed severally flaws on the machine that were not there prior to sending it for repair.
Summary: I usually disdain writing reviews in general, but I am compelled to do so on this one. This computer is a piece of junk, period! The video card failed on me after two months of just light use from doing basic research online. I called Lenovo and it turned out that Lenovo contracted their services to another company. If you want to cry about their products, good luck on that one.
Supposed To Be Great, But Received Faulty Unit = Lenovo U260 Review =
Eddy Tjawinoto, Amazon
21 July 2011
Summary: I purchased this unit in US, because I traveled back and forth (US - Asia). Before I purchased it, I email Levono and Lenovo stated that it is covered by international warranty. So I did purchase it in US and traveled along with it to Asia. Once i arrived here, i opened it. The black card-box came with it was crafted nicely and pretty elegant.