Summary: only have owned for a year and had to return 4 times! the first time we returned it the tech told us it was a bad motherboard, bad hard drive etc. this was bought brand new! one reason why we bought this particular one was because it has the finger print lock out program not only was it a pain in the neck for this feature if it actually worked..but we had to take it in because the program the fingerprint uses was slowing the computer down/freezing it up!!