Summary: I never buy refurbished equipment - so I thought I might try based on the price. Big mistake - laptop arrived completely dead. I plugged it would not charge. Now it is my problem to follow up with vendor as this can not be returned to overstock. Very unhappy with overstock and the vendor.
Summary: I chose this rating because I received everything that was stated. I wanted a decent computer and I couldn't afford a brand new one. I knew HP computers are reliable. The determining factor for this purchase was getting the codes for the software and computer and the price. I did my research on other used computers and I came across this one during my search. I am very pleased with my purchase. Thanks!
Summary: If you want SSD storage and don't need a built-in camera, this laptop would probably be a good choice. I needed a built-in camera, and even though some other reviewers have commented that the units they received didn't have a camera (the description on Overstock says it does), I took a chance and ordered one, hoping I would get lucky. Lo and behold, the unit I received didn't have a camera. I was able to return it to Overstock for a complete refund.
Summary: The first computer we ordered, had a broken key. A new keyboard was suppose to have been sent out and received in 3-5 days. After three weeks I contacted CS at Overstock. Another computer was sent out. When it came, the keyboard didn't have the letters in the correct order. The place that refurbished the computer, finally sent out a new keyboard.
Summary: Overall pleased with the computer. Came as described with minor scratches and scuffs. Would have been 5 stars however, mine came with all of the keyboard screws loose. Whoever did the refurb obviously did not tighten things up.
Summary: Unfortunately this does not come with a webcam as advertised so, I am very disappointed regarding that. Otherwise this is a solid laptop. Pleased with the purchase, but would have gone with a different choice if I knew the camera was not included.
Summary: Overall, this is a decent computer, though it definitely has a few years on it. Judging by the screen style and the overall design it was obviously a top end computer when it came out and is now a mid level computer. The computer does not come with a webcam as advertised. The keyboard is insanely dirty underneath, cat hair and food crumbs. I guess that's what you get with a refurbished computer, though it feels like they just wiped the hard drive and repackaged it.