Summary: My screen cracked while my laptop was sitting on my desk! No misuse or extra force either. There is a little hole up by the webcam (manufactured in) I believe that is where the crack originated. This is not covered under the 1 year unlimited warranty! it costs over $300 to replace the screen. HP said they don't have any other reports of cracked screens like this but I read a ton of complaints in the HP forum!
The only good thing about HP is their returns policy
Robert S. Hanenberg "Bob", Amazon
17 October 2013
Summary: I ordered the computer over the phone. They said it would take three weeks before shipping it. On the shipping day I got an email saying it would be delayed by 10 days. It came. I tried to play a DVD. They had forgotten to load the software. It took a technician about an hour to figure this out. It would have taken more time to get the necessary permissions and exceptions to allow him to install the software, which should have come with the machine.
Summary: I can't describe how bad this company is. 1 of the worst worldwide. Big time business cheaters!!! Here's HP tricking Amazon buyers PROOF: You might think this PC is cheap or heard it's good from someone who just bought. This is how it started with me like an Innocent Good Faith American Consumer till God made me know how bad HP is. This PC is designed using bad Chinese parts. You will think it is a nice computer till you realize the opposite.
Summary: I have own 2 hps they both have self destructed in two years there support some guy named Bill Johnson from new jersey that speaks with a thick Indian accent that on y fix your computer if you give him control of your computer and 200 dollars. My oh pappy said screw me once shame on you shame me twice shame on me. I wouldn't touch any Hp product with a ten foot poll.