Excerpt: My laptop sucks big time. It constantly freeze's, every application not responds every time I move the mouse. Oh and the HP customer support sucks. They were very rude and kept trying to get me to buy all this HP junk.... I was very unsatisfied with their service and I'm not to happy with this computer. The only thing I like is the speakers. One of the few things it has going for it. 2 thumbs down with HP costumer service Horrible.