Summary: I have never had such an awful experience with an online purchase. I bought this computer about a month ago and about a week after receiving it I opened the laptop and a black crack appeared on the LCD and the screen went to static. I took it into a specialist to get a diagnosis and he told me that the original LCD had been replaced with a cheaper, flimsier version and that such damage was really inevitable.
Summary: HP customer service is so bad that you honestly should not consider buying an HP product unless you are treating it as a throw away item if something goes wrong. Every call takes an hour, you will ultimately talk to someone who has trouble with English and doesn't have any desire to help you, and it will take numerous call sessions to get anywhere.
Lovin' life and winding down "Rich and/or Lynn", Amazon
14 July 2012
Summary: I have used an HP Pavilion since 2009 and it has a trackpad that works very well. I wanted a smaller machine and chose this Folio due to fantastic ratings on CNET and PCMagazine. The first Folio I received from Amazon emitted a high pitched noise and the clickpad was not very responsive. The second was quieter, but I just can't function with this clickpad. I have tried to get used to it, but it's going back and I never return stuff!
Summary: After reading all of the great reviews on other websites about the HP Folio 13, I had to go and check one out myself. I'm glad I took the far drive to see one. I was already poised to hand out a stack of Franklins. The trackpad killed the whole deal for me. Large enough and placed in the right spot, I was unable to find the right combination in speeding up the pointer. Also, the left and right buttons were stiff, clunky, and just about non-responsive.
Summary: Operating this thing without a mouse gave me a kink in my shoulder within an hour. Plus it was an exercise in frustration -- the last thing one needs from a laptop. I'm amazed no one has complained about this, so perhaps my trackpad is defective. I upgraded the driver and it didn't help. After cleaning the trackpad and my fingers with alcohol, I still find the cursor will sometimes refuse to move after several strokes across the pad.
Summary: I have owned this computer for three and a half months. (Long enough for my Amazon return option to expire.) The computer has crashed twice! I have spent hours trying to understand the HP tech support reps who keep telling me to remove the battery. (Now that I've read several reviews on Amazon, I realize that others have also learned that there isn't a battery compartment on this model. The cust. support scripts are just outdated.) I will never buy another HP laptop.
Summary: Ordered Sunday and received Tuesday with Prime, awesome! Opened the box, wow! This is the slickest Laptop I've ever seen. Ok, follow the directions... not like me. Plug in the power and press the button. Press the button. Again....... Oh no! This thing is DOA. Well, let me plug it in for awhile.... No luck. Called HP tech support. Nice lady that I really couldn't understand. She kept asking me to flip it over and move the latch to pull the battery. Hmm, no latch.
Summary: What everyone else mentioned on the label was correct; however, the laptop and its coolsense is totally crap. The laptop makes a whir sound when the computer is functioning with no programs open. In essence, the computer makes a high pitched fan noise when nothing is even running. When something is running, like Netflix, the fan does get a bit louder which makes it even more annoying.
Bis zu 30 GB der Kapazität des Solid State-Laufwerks sind für die Software zur Systemwiederherstellung reserviert.
Klaus Schaefers "Klausen", Amazon
1 June 2012
Summary: Hi, ich habe das Notebook letztlich nicht gekauft weil mehr als 20 % der teueren Solid Sate Disk fuer eine Windowsbackup verschwendet werden! "Bis zu 30 GB der Kapazität des Solid State-Laufwerks sind für die Software zur Systemwiederherstellung reserviert...." Das sind ca 50-100€ bei so einem Geraet!