Had heat sink and fan cleaned the tech said it wast very dirty some dust but mostly I looked new
Lang Ray Coker, Amazon
10 January 2015
Summary: do not buy any of the HP envy line they are all reported to be having overheating issues and HP is doing nothing to fix them. I bought this laptop and after 6 months started having overheating issues every time I would try and play a game it would black out and shutdown with the bios detected an overheating ..... 90D. Had heat sink and fan cleaned the tech said it wast very dirty some dust but mostly I looked new.
Research before you buy and save yourself a headache
Tabbatha Austin, Amazon
15 December 2014
Summary: Research all the issues with this line before you buy. I bought the Envy M6 earlier this year (2014) and had issues with the touch pad right away. I sent it in three different times over 4 months until they finally replaced it with the newer M15. Each time it was sent in they replaced a part (hard drive, motherboard, toch pad) and reloaded both the software and drivers. Every time the issue persisted. Now I am having the same issues with the M15.
... bought an HP when I started college and I loved it because it did exactly what I needed it ...
8 December 2014
Summary: I bought an HP when I started college and I loved it because it did exactly what I needed it to do: internet, music, homework. I decided to buy another HP for grad school and it is one of the worst decisions I have ever made. I bought it 5 months ago. I stopped using the mouse pad after the first week because the cursor jumps around and does whatever it wants. If I forget my wireless mouse at home, I just choose to not use the computer at all.
there was a problem with laptop itself which ended up being bad mother board and keyboard
7 December 2014
Summary: laptop itself would have been everything I wanted ... however, there was a problem with laptop itself which ended up being bad mother board and keyboard ....had to deal directly with HP (who by the way was fabulous in customer service) .. for the money that was paid and to have received a bad item within less than 30 days did not sit too well with me. Very thankful I decided on going with the HP brand so that they took good care of me where Seller did not.
Summary: I did not buy this computer from Amazon, but I have had nothing but problems. The touchpad is the worst I have ever encountered and I hate using a mouse because I use it on my lap. The case is ridiculously cheap and already cracked and won't go back together as well as the screen shattering after a small drop. I don't recommend this laptop if you are going to move it EVER.
The mouse skips around making the computer basically unusable for ...
Amanda Fay, Amazon
11 November 2014
Summary: The mouse skips around making the computer basically unusable for us. I sent it away already to fix the internet wireless card issue and the mouse pad issue. The mouse is still not working correctly. I am beyond frustrated. This is our work computer and being without a computer for several weeks at a time is crazy. Not to mention the hours spent problem solving with tech support (with my new born baby in tow) Really reconsidering being an avid HP user...