Summary: I have only had this laptop for about 3 months and the left corner of the lid/screen is breaking apart. The hinge does not seem to work properly which caused the cheap material to crack. I talked to technical support and their supervisor. They basically accused me of damaging the laptop myself and even though it is still under warranty, I don't have the accidental insurance that it's not their problem.
Summary: Pros: nice display sleek design excellent battery life lightweight fast I have been more frustrated with this laptop than satisfied. The fan is pretty loud and irritating, so I've had to purchase a cooling pad for it. The sound quality of the speakers also aren't very good despite that they are endorsed with Dr Dre Beat's audio system. I've also had to get the hard drive replaced, which was not a big deal, but another problem I encountered was poor construction.
Summary: I recently purchased 2 of these units. In less than One month the hard drive on one of them has failed. Although under full warranty, it will take HP over two weeks to send a box with packing and shipping labels, repair the unit and ship it back to me. No advance replacement. Aside from that, the unit is very nice. Very light and the display is awesome.
Summary: This laptop has a lot of potential, but is held back by horrible build quality, stifling bloatware, and abdominal customer support. My biggest gripe is the keyboard. The feel is cheap, and the space bar only works half of the time. If you don't press it exactly in the middle, it won't respond. When I brought this to the attention of HP Support, they put me through the ringer for 50 minutes, and refused to send me a new keyboard.
Summary: I bought this computer because my old hp broke and I really liked the sleek design. The battery life is good (about 4.5 hours) and I like that I can take my computer to class without needing to bring the charger. However, my computer cannot perform basic things on google chrome without simple pass (whatever that is) crashing. I can't even scroll through my facebook news feed! My old computer was a dual core so I could run multiple processes and I really miss it.
Summary: I would not recommend buying a refurbished one of these laptops. I had mine for about a week and the screen would turn red and then the computer would freeze. I would only recommend getting a brand new one.
Summary: After quite a lot of research, I bought this computer to replace my trusty Dell Inspiron (7 years old and worked perfectly well until I spilled tea on it!) I was planning to get a new one, but not just yet. The new computer looked sleek, although it weighed more than I would have liked. I got it all set up before I discovered a HUGE PROBLEM. The spacebar key was faulty.
Summary: HP's new designs are supposed to cut into Apple's market share with sleek laptops and higher build quality and HP does well with that, however, the HP design team is making one grave mistake: offering these laptops with low resolution / lower grade displays to save money. The most critical component in any laptop is the visual interface and it is the wrong strategy to cut corners with the display quality.
Summary: This computer looked nice. The spacebar requires a very hard push to make it work, therefore making it difficult to type. On the 5th day the screen would not come on. Called HP customer service. That was a waste of time. Representative knows nothing except what she could read off a obvious script. Amazon, like always was very helpful and offered refund. I would suggest you not purchase this computer. Amazon has much better to offer.