Summary: HP does not stand behind their products. After contacting their customer service center (a call center outside the country) and being dissatisfied, they had a representative from their corporate office call me back. This representative admitted that the broken hinge on my laptop was a manufacturing default, but because my laptop was over the 1 year warranty, he said I would have to pay for parts and labor to fix it. The cost was quoted at $240.00.
Summary: If this review is just base on how this look new then I would give this product a five star. Due to lack of build quality and how slow this sleekbook is I have to give it a two star. After two month of regular used the front cover begin to break apart. within a week of use I relies how slow the amd A6 processor is.
Summary: Its a good looking laptop and I bought it bc of all the good reviews. It wasn't until after I kept getting bounced off my internet connection on a regular basis and did further research that I realized this is actually a pretty common problem. I am also not crazy about windows 8. Maybe I just need to get used to it- but so far it just seems counter-intuitive and I end up getting frustrated.
Summary: Let me start by saying that this has absolutely nothing to do with the seller. I have spoken with the seller, and they are truly sorry for the inconveniences that any of their products may have caused, it was not their fault but rather the manufacturer's fault. With that being said, let's assess why I gave this rating: The software installed on the computer is great. It is a fully functional, fast, stable device. The hardware, on the other hand, is completely despicable.
Great and pretty at first, but poor design quality makes it too good to be true
29 November 2013
Summary: I have had the laptop for little over a year now, and I've already had to send it in due to a broken hinge. Just last week I noticed a very small in the lower right portion of the screen, which troubled me because the laptop has seen very little movement and a lot of care since the hinge broke.
Alright for regular use, subpar for everything else.
7 August 2013
Summary: Don't get me wrong, for the price I paid (about $500), this laptop wasn't so bad. However, it's been less than a year and I've already sent this thing in twice for repairs. The first one was for the infamous flimsy bottom left part of the monitor's casing, which popped off like 3 months after I got it. The second time was for the HDD which decided to start giving out a week after I got the laptop back.
Summary: I have only had this laptop for about 3 months and the left corner of the lid/screen is breaking apart. The hinge does not seem to work properly which caused the cheap material to crack. I talked to technical support and their supervisor. They basically accused me of damaging the laptop myself and even though it is still under warranty, I don't have the accidental insurance that it's not their problem.
Summary: Pros: nice display sleek design excellent battery life lightweight fast I have been more frustrated with this laptop than satisfied. The fan is pretty loud and irritating, so I've had to purchase a cooling pad for it. The sound quality of the speakers also aren't very good despite that they are endorsed with Dr Dre Beat's audio system. I've also had to get the hard drive replaced, which was not a big deal, but another problem I encountered was poor construction.
Summary: I recently purchased 2 of these units. In less than One month the hard drive on one of them has failed. Although under full warranty, it will take HP over two weeks to send a box with packing and shipping labels, repair the unit and ship it back to me. No advance replacement. Aside from that, the unit is very nice. Very light and the display is awesome.