Summary: The return process is terrible. If there was a cross-ship option, I might consider a replacement. No guarantee the replacement would be any better though. I could have done better on CL.
Pros: Great specs. Fast and responsive. No bloatware.
Cons: C grade condition max. Metal screen shield painted a different shade of gray. Several obvious dimples on it. Bottom scratched badly. Battery does not seat correctly. Screen resolution not published. The model and processor class would make you think the screen resolution would be better than 1366...
Summary: There are problems with these laptops. This is the 2nd laptop that I ordered and it exhibits the same error on boot up as the first one did. The first laptop came slightly damaged, and I attributed the problem to the damage.
I wouldn't have bought this knowing what I know now...
Ronald N. Harrell, Amazon
22 January 2012
Summary: I got one of these HP EliteBook 8560p's in November 2011 (for work--purchased by my employer). I'm glad I didn't buy it myself. It's crashed several times since I got it and the sound card is a piece of crap. Other than that, it's fine.