Summary: I've owned this laptop for 10 months. 10 MONTHS. I have had the fan replaced twice, the heatsink replaced twice, the video connector re-seated twice. Plus, the screen randomly displays yellow blocks of color and I get the blue screen of death every time I turn it on. The trackpad goes kaput about once a month. I spent $1500 on this computer after building it on dell.com. Why didn't I just buy a Macbook Pro like everyone else?
Summary: ordered as new, loads of confusion on amazon's part prior to christmas, received laptop on christmas eve, problems after 3rd day, when contacting dell, told that warranty was expired because laptop was registered the year before to someone in California, I am in VA. very disappointed. Amazon refunded immmediately upon receipt of return but was lax in helping to find a suitable replacement.
Save your money- Poor quality- Even Poorer Service
James Petersen, Amazon
19 August 2012
Summary: Initially noticed the loud fan. I have never worked on such a noisy laptop. It locked up frequently due to the dell stage. I contacted dell and had it disabled. Then within 6 months, the blue screen started happening. I worked extensively with dell and they finally had me send it in to have the harddrive replaced. I lost everything. When I got the computer back from dell, the drivers and were not reloaded. I had to work with them again to get to connect to the internet.
Summary: I finally took the time to write this review. Four months ago I decided to change my old notebook and buy a top notebook. After a lot of research I decided to pick this Dell XPS 15Z, due to its good hardware specifications, high screen resolution and good aluminium casing. No one can denies this notebook looks beautiful, but it doesn't worth the problems it brings. To be more specific, I will write one by one the troubles that I have with this piece of problems. 1.
Summary: 7 days, 20 phone calls, now 14 emails later Dell has still not responded to me despite their senior managers promising to help. I have ordered the computer 4 times and had it cancelled repeatedly with no explanation - buy Dell if you want to experience incompetence and to never have your querries responded to.
Summary: The screen frame is not attached properly to the screen, it is popping out in a shape of waves all around the screen and you can see the glue between the screen and the frame where it pops up.
Summary: After having my new XPS 15 for only 12 days, the Hard Drive failed! Even after it was replaced I have had nothing but problems. Windows 7 crashed on it 2 weeks later. After reimaging it with a thumb drive DELL sent, it still has multiple problems. DELL says it is all software issues and they will not replace this 2 month old faulty computer. After hours and hours on the phone with DELL support, problems persist. DO NOT TAKE A CHANCE. DO NOT BUY THIS COMPUTER!
Summary: On paper, this laptop couldn't be beat for under $1,000 - Intel i7, 6GB RAM, 1080p HDMI, etc. But... received my XPS 15z today and it has faint vertical lines accross the screen - making the image slightly blurry. Also, the WiFi adapter/connection is horribly slow; connects at 86Mbps, while my other computers connect above 240Mbps (Wireless N) each time. Contacted Dell support via online chat and after a few test they concluded that the LCD is bad.
Summary: I decided to buy a dell XPS 15 Z laptop through amazon. I bought the laptop in November and received it first week of December. Two weeks ago the screen got completely blank. I don't carry the laptop with me. It's always placed in a desk. Realized that dell is not a reliable pc anymore. Dell customer support is horrible.
Summary: I found this laptop on Amazon for a good price and was excited to receive the unit. The reviews that I read online were generally favorable. Once I received the unit, I found the flaws and in trying to fix the problems, I uncovered the hornets nest of issues with it. The good... The price point for an i7 processor with the 6 gigs of Ram was a real selling point. The computer was snappy in performing tasks through native applications.