Summary: Dell provide such poor customer service that after weeks of sending emails that didn't get replies and leaving answer phone messages that didn't get replies I finally gave up. It is almost impossible to speak to an actual human being, but having finally got through to one I did the only sensible thing...and canceled my order. If I had known the hassle that would come from ordering from Dell I wouldn't have bothered.
Summary: it now 11 months old had 3 hard drives a new motherboard new fan new keyboard it slow it gets very hot fans all ways running.asked dell if could change it as this seems be a pig in the poke but answer was no.
vice de fabrication Plasturgie d'écran+charnières Dell Studio 17
17 January 2013
Summary: A vous tous les acheteurs qui avez acheté un PC portable Dell Studio 7 et qui comme beaucoup ont la plasturgie de leur écran totalement déboîtée et au final cassée en raison de la fragilité des charnières... Rassemblons nous et cumulons nos efforts pour faire reconnaître à la Société Dell leur responsabilité quant au vis caché de fabrication des studio 17 !!!
Pros: aspect sympa et convivial mais seulement en apparence : (
Cons: vice de fabrication Plasturgie d'écran + charnières Dell Studio 17