Summary: Had this mini netbook for 11 months. First 9 it worked ok, though speeds can drop to as low as, well, bps (which is what is showing now) and average something silly like 12 kbs, and i am in a high reception area. I mean, Google wont even load quickly. It was an absolute NIGHTMARE contacting DELL about the problem. The guy who 'helped' me did nothing but shout over me, bully me, and insisted that the problem was the 'network' and nothing to do with them.