Summary: The customer care people are rude and will not comply with the BBB. They asked for $200 to fix it without even looking at it. This makes me think they know what's wrong with it and won't do a recall. Unit starts burning up and crashes for no reason. I've lost a lot of important work. They have people call me who are VERY rude that I cannot understand. They are short tempered.
Pros: Touch Screen
Cons: Rude, thick accent customer service people, Overheats, Crashes, Faulty Unit
Wi FI is terrible. All my devices work across my house and ...
David Woods, Amazon
3 weeks ago
Summary: Wi FI is terrible. All my devices work across my house and this one will not enable the wifi adapter. After internet searches mad all the reviews about and Dell wi if adapters in laptops I will send this back unless wifi can work like all my devices in this laptop.
Summary: I bought this product less than a month and today it refuse to power up...it just would not come on. Here I am trying to find a place to lodge my complaint online and can't find one. I am so mad, so disappointed, so maddd.
Don't buy. Very weak display. Bad support software.
4 weeks ago
Summary: As a PC it is ok but it has the worst display I have owned since the 80s. The touch screen feature seems pointless and to me useless. Also the Dell maintenance add on software is doesn't work well and is confusing. The three magic buttons in the corner stopped working early on and are not noticed by the Dell maintenance software. More time should have been spent integrating with Windows and less time trying to make Dell software a star.
It completely boots up in like nine to ten seconds
Red S, Amazon
10 August 2014
Summary: First off, I,too, didn't get what I ordered. I received the 5525 instead of the 4802. Not that I'm complaining. This is a really fast computer. It completely boots up in like nine to ten seconds. I've timed it several times. the biggest problem with it, as usual, is the Windows 8 OS. What a disaster. It goes against all the interfacing people have grown used to and makes it harder, not easier. But the computer itself is very nice. Love it.