Summary: Dell has a long reputation of not being able to keep their machines cool. After just 3 months, my computer would overheat to the point of automatically shutting off. I've had to take it apart, pull the heat sink off the CPU, only to find that there was almost no thermal paste, and what was left had the consistency of dried out gum. Also, the heat sink makes an arc, passing from the CPU over the graphics card part of the motherboard.
Summary: I've had this computer for almost 3 years and finally will be able to get a new one in about a month. I didn't even know if this computer was still for sale considering it's getting rather old for the computer world. I've never had anything good to say about this laptop. The DAY after the 14-15 day return policy it died. I went through a month plus of b/s with Dell and then finally got it fixed.
Summary: I've now owned this computer for six months. My hard drive has failed once already and I'm certain it is going to fail again. It overheats whenever you run more than one program at a time. It has downright stupid fan placement. The touchpad is complete garbage and skips all over the screen while you are trying to type an email or a letter, often erasing all your work. Customer service has awful English skills and is nearly useless.