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Asus-x552ea.34265320
8.5 out of 10

Asus X552ea

Best Price at Amazon

Reviews and Problems with Asus X552ea

Showing 1-10 of 19
Overall 2
2.0

Horrible Customer Service. Pray you don't have problems.

Melanie M., Amazon
26 September 2014
  • Summary: ASUS has the single worst customer service and warranty program I have ever had to deal with. If you do buy their product, you'd better pray that you don't have any problems with it, because you won't get any help from ASUS. In the year that I had one of their laptops, mine broke down 5 times. Every time I sent it into their 'service' center, the part they replaced failed again within months, or even weeks.
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Overall 2
2.0

Horrible Customer Service. Pray you don't have problems.

Melanie M., Amazon
26 September 2014
  • Summary: ASUS has the single worst customer service and warranty program I have ever had to deal with. If you do buy their product, you'd better pray that you don't have any problems with it, because you won't get any help from ASUS. In the year that I had one of their laptops, mine broke down 5 times. Every time I sent it into their 'service' center, the part they replaced failed again within months, or even weeks.
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Overall 2
2.0

Failure Configuring Windows Updates

SomeGuy, Amazon
22 July 2014
  • Summary: Like another reviewer, I'm stuck with the "Failure configuring Windows updates Reverting changes Do not turn off your computer". This is on a brand new laptop. The only change made since receiving it factory fresh are installing Chrome. I went to install Windows 8.1, since Windows 8 has no right being on a non-touchscreen device, and I got stuck waiting hours to see if this will eventually sort itself.
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Overall 2
2.0

Junk

Gonefishing2, Amazon
19 April 2014
  • Summary: I used it half a dozen times and now I have to send it back for repairs. Never will I own another one. When I get this back I will put it on Ebay.
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Overall 2
2.0

The slowest thing in the world!

Katrina H., Amazon
13 April 2014
  • Summary: I purchased this laptop thinking that this would be a good deal for the price as I didn't want to use it for much more than browsing the web and playing 1 facebook game. I got this computer and started it up and did all the necessary stuff I needed too. I hardly put anything on the computer except a few songs and pictures but nothing other than that. So I go to play my facebook game and it is just running sooooo slow.
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Overall 2
2.0

Hard drive dead in about a month

anon, Amazon
22 March 2014
  • Summary: Had this for about a month of soft use. Then it took a crap on me. after a week of the screen not coming up, I took it to have it looked at. Was the hard drive corrupt? no, it was dead. Maybe used it a a total of 3 hours in that months time. Unfortunately, it made it past the 3 weeks where I would still have a window to return it. None too pleased about that.
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Overall 2
2.0

Horrible Laptop

JnnWht2011, Amazon
21 March 2014
  • Summary: I've just turned it on the second day I bought it and it says 'Failure Configuring Windows Updates Reverting changes do not turn off your computer.' It's been like that over TWO HOURS. I can't pull up a file and it won't let me activate the computer at all. I tried plugging my Ethernet cable into the outlet on the laptop and I had a heck of a time getting it unplugged. The mouse is ultra sensitive to touch and will jump automatically from one website to another.
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Overall 2
2.0

Save Your Money

Mark Larson, Amazon
11 March 2014
  • Summary: My second laptop purchase from Amazon and the second time I've been disappointed. First of all, this laptop has the pervasive wifi limited connection problem. Secondly, the product was advertised with a 500GB hard drive. I was sent a hard drive with 150 GB instead. DO NOT purchase computers from Amazon!!!!!!
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Overall 2
2.0

3 months in & wish I could bail

Claire, Amazon
7 March 2014
  • Summary: I bought this laptop at the beginning of January 2014. I'm not on my computer 24/7 for work or personal tasks, in fact what I need a computer to do is very minimal. However, this machine has been nothing but a problem since about a month after I got it and at that point it was too late to return.
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Overall 2
2.0

This sucks!

Matt, Amazon
22 February 2014
  • Summary: The short and sweet of it is: the DVD drive doesn't work, none of the F keys work, the esc key works sometimes, headphone jack doesn't work, volume keys don't work, brightness keys don't work. ASUS home page is no help since they just tell you to go to a chat room and find a solution to your issues. I really regret buying this product.
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